BIT - CORR TRACK Correspondence Tracking System

The New York City Department of Environmental Protection (DEP) is seeking a contractor to develop a modernized Customer Relationship Management (CRM) system integrated within Microsoft Dynamics to replace its outdated Correspondence Tracking System (CTS). The current CTS manages the receipt, logging, response, and audit trail of various correspondence types but has become difficult to maintain and lacks the capacity to effectively handle the increasing volume and complexity of correspondence workflows across DEP programs. The new system must facilitate efficient electronic storage, retrieval, and routing of correspondence, supporting both digital and traditional paper submissions, while addressing program-specific workflows that the existing system cannot adequately capture. The project aims to modernize DEP’s correspondence management infrastructure, ensuring better oversight, improved functionality, and streamlined processes across the agency. The contract, titled "BIT - CORR TRACK Correspondence Tracking System," was posted on July 25, 2024, with a response deadline of September 9, 2024. It falls under the NAICS code 113310 and is classified as a solicitation for services, with a contract value estimated between $500,000 and $1,500,000. The work will be performed in New York, and the initiative is part of the city’s broader effort to upgrade its technological capabilities for better operational efficiency. Interested vendors can find additional details and respond through the provided city record link.