Black and White Maintenance

The Defense Logistics Agency Document Services is conducting market research through a sources sought notice for the maintenance and repair of black and white Xerox devices at approximately six DLA facilities across the continental United States and Hawaii, including San Diego, California. The requirement is for a single award, firm fixed price contract with a base year and two option years, totaling 36 months, to service equipment including Xerox PrimeLink B9100G and Nuvera 157 models. The contractor must provide all necessary management, labor, training, equipment, and supplies—excluding paper—to ensure operational functionality, including networking, IT security accreditation, and consumable supplies such as toner, developer, fuser oil, replacement parts, and staples. Performance standards mandate a minimum monthly uptime availability of 80% per machine, calculated over 21 Federal workdays, with a six-hour service response time. The contractor must submit monthly Availability Equipment Reports and Monthly Security Vulnerability Reports via email, detailing device locations, serial numbers, uptime, downtime, service calls, and security vulnerability status. Invoicing must be processed electronically through the DoD Wide Area Workflow system as “two in one invoices,” with timely submission deadlines: within 30 days after delivery and installation, and by the 15th of the following month for ongoing maintenance. Failure to meet the 80% uptime threshold more than twice in an 180-day period may result in a penalty of 1% of the total delivery order value. Technicians must hold security clearances up to secret level and comply with NIST SP 800-161 Rev. 1 for cybersecurity supply chain risk management, ensuring the integrity of all components and consumables against foreign threats. All personnel must meet federal and state requirements for education, training, licensing, health, and age. The contractor must provide a single administrative point of contact and a separate service point of contact, both of whom must attend scheduled monthly meetings with DLA Document Services. The North American Industry Classification System code is 811210 with a small business size standard of $34.0 million. Responses to this notice, due by June 10, 2026, must include business name, company history, DUNS and NAICS numbers, socioeconomic designation, point of contact, and contract magnitude history. This is strictly a market research action; no commitment is made, no solicitation is issued, and costs incurred in responding will not be reimbursed