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The contract entails providing Tier 1–2 technical support for a large user base of 7,101 station users and 106 state coordinators who rely on non-CAC authentication methods. Support operations include resolving technical issues, delivering user training, and maintaining comprehensive documentation to ensure consistent and effective service delivery. This effort is critical to maintaining system accessibility and operational continuity for personnel who do not use common access cards for authentication. The scope is focused on responsive, hands-on support tailored to the needs of a decentralized user community spread across multiple locations. The contract is classified as a subcontract under NAICS code 541512 for computer systems design and related services, and it is associated with the Department of Defense through the Dcso-P New Cumberland office. Although specific performance location and point of contact details are not provided, the work is expected to be carried out remotely or via distributed support channels to accommodate users nationwide. The solicitation was posted on July 7, 2026, indicating this is a future requirement, and the nature of the contract suggests an ongoing service commitment rather than a short-term project.
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PA, USASet-Aside
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