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The contract entails providing Tier 1–2 technical support for a large user base of 7,101 station users and 106 state coordinators who rely on non-CAC authentication methods. Support operations include resolving technical issues, delivering user training, and maintaining comprehensive documentation to ensure consistent and effective service delivery. This effort is critical to maintaining system accessibility and operational continuity for personnel who do not use common access cards for authentication. The scope is focused on responsive, hands-on support tailored to the needs of a decentralized user community spread across multiple locations. The contract is classified as a subcontract under NAICS code 541512 for computer systems design and related services, and it is associated with the Department of Defense through the Dcso-P New Cumberland office. Although specific performance location and point of contact details are not provided, the work is expected to be carried out remotely or via distributed support channels to accommodate users nationwide. The solicitation was posted on July 7, 2026, indicating this is a future requirement, and the nature of the contract suggests an ongoing service commitment rather than a short-term project.

General Info

Tier 1–2 technical support for 7,101 users and 106 coordinators using non-CAC authentication, remote delivery, DoD subcontract.

NAICS

541512 - Computer Systems Design Services

Place of Performance

PA, USA

Set-Aside

NONE

Documents

This scope was carved out of SP470926F0056.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Dcso-P New Cumberland
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for 7,101 station users and 106 state coordinators using non-CAC authentication, including troubleshooting, training, and documentation.

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NAICS: 541512
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Community Service Agency

POSTED

about 23 hours ago

DEADLINE

in 12 days
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