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Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing Tier 1–2 technical support for a large user base of 7,101 station users and 106 state coordinators who rely on non-CAC authentication methods. Support operations include resolving technical issues, delivering user training, and maintaining comprehensive documentation to ensure consistent and effective service delivery. This effort is critical to maintaining system accessibility and operational continuity for personnel who do not use common access cards for authentication. The scope is focused on responsive, hands-on support tailored to the needs of a decentralized user community spread across multiple locations. The contract is classified as a subcontract under NAICS code 541512 for computer systems design and related services, and it is associated with the Department of Defense through the Dcso-P New Cumberland office. Although specific performance location and point of contact details are not provided, the work is expected to be carried out remotely or via distributed support channels to accommodate users nationwide. The solicitation was posted on July 7, 2026, indicating this is a future requirement, and the nature of the contract suggests an ongoing service commitment rather than a short-term project.

General Info

Tier 1–2 technical support for 7,101 users and 106 coordinators using non-CAC authentication, remote delivery, DoD subcontract.

Agency

Department Of Defense → Dcso-P New CumberlandView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

PA, USA

Set-Aside

NONE

Documents

This scope was carved out of SP470926F0056.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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Timeline

Posted

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Dcso-P New Cumberland
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Dcso-P New Cumberland
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide Tier 1–2 technical support for 7,101 station users and 106 state coordinators using non-CAC authentication, including troubleshooting, training, and documentation.

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NAICS: 334118
Federal
PURCHASE OF TWENTY (20) MULTIFUNCTIONAL DEVICES FOR SOUTH KOREA
Solicitation # SP700026Q1025
The Defense Logistics Agency is soliciting quotations for the purchase and delivery of twenty new color multifunctional devices and associated high-yield toner cartridges for USAG Humphreys in South Korea. This procurement is conducted as a full and open competition under a firm-fixed price contract, with the award based on the Lowest Priced Technically Acceptable (LPTA) method. The requirement is solicited on an all-or-nothing basis, meaning offerors must provide pricing for all contract line items, including the devices and the black, cyan, magenta, and yellow toner, to be considered responsive. Technical requirements specify that all equipment must be new and Trade Agreement Act compliant, featuring print and copy rates of 45 pages per minute and NIPR smartcard reader compatibility. Security is a critical component, requiring adherence to NIST Special Publication 800-161 Rev 1 for supply chain risk management and FIPS 140-2 or 140-3 encryption standards. Additionally, NIPR devices must utilize analog fax only with isolated controllers, while SIPR devices must lack faxing hardware entirely. Offerors must submit their proposals electronically via the Procurement Integrated Enterprise Environment (PIEE) system. Required documentation includes OEM specification sheets, distributor authorization letters, Section 508 compliance via Voluntary Product Accessible Templates, and a signed Statement of Work compliance form. Past performance is evaluated based on three customer references from the last three years, though unknown past performance is deemed acceptable. Final delivery is FOB destination to Camp Humphreys, and all invoicing must be processed electronically through Wide Area WorkFlow (WAWF) in U.S. dollars.
Computer Terminal and Other Computer Peripheral Equipment Manufacturing

POSTED

13 days ago

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in 6 days
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