This Sources Sought opportunity from Department Of Defense was posted on July 3, 2018. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Black Switch Maintenance

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W91RUS18RDC15Federal

Submission Closed07/10/2018, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

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Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is seeking a provider for live answering, dispatching, and work order entry services. This solicitation is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. Interested parties must submit their responses by the deadline of November 12, 2026. The primary point of contact for this opportunity is Hadi Otaky, and the project falls under NAICS code 561421.

Housing Authority of the City of Los Angeles

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VT (Vertical Transportation) Emergency Phone Service

Solicitation # RP 0193-26

Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.

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External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider under solicitation LFB133 to establish and operate an external reporting line for staff to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues to handle standard complaints, this external service is specifically commissioned for allegations involving Professional Standards Unit staff, Directors, and Senior Leadership team members. It will also be utilized in instances of perceived conflicts of interest or for cases that are exceptionally sensitive, complex, or exceed the current capacity of the Professional Standards Unit. The contract is estimated to run for three years, from January 4, 2027, to January 3, 2030, and is categorized under telephone-answering services. Award decisions will be based on a weighted evaluation consisting of a 70 percent technical score and a 30 percent commercial score. The presumptive winning bidder will be required to complete a cyber security questionnaire. The deadline for tender submissions is November 12, 2026, at 11:59pm.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.

POSTED

DEADLINE

Q999--GCH Technologies - Vanity Short Codes Annual Lease

Solicitation # 36C24527Q0022

The Department of Veterans Affairs, VISN 05, Veterans Crisis Line requires the exclusive leasing, management, and maintenance of two mission-critical SMS vanity short codes, 838255 (VETALK) and 98801 (988, press 1). These assets are essential for providing 24/7/365 crisis text messaging services and ensuring compliance with the Joshua Omvig Veterans Suicide Prevention Act and the No Veterans Crisis Line Call Should Go Unanswered Act. Due to GCH Technologies Inc. holding exclusive carrier-level ownership of these specific codes, the government has issued an intent to sole source this requirement under FAR 5.2, as replacing the codes would cause unacceptable risks to public safety and disrupt critical routing infrastructure. The contract will be awarded as a firm fixed price agreement based on the lowest price technically acceptable (LPTA) method, with pricing justified against an Independent Cost Estimate and previous Contract No. 36C24525P0022. The period of performance consists of one base year running from December 22, 2026, through December 21, 2027, with four additional option years, not to exceed a total of five years. This procurement is managed by the Network Contract Office 5 under solicitation number 36C24527Q0022, with a response deadline of October 22, 2026.

245-NETWORK Contract Office 5 (36C245)

POSTED

DEADLINE

Outage Dispatching Services

Solicitation # 49369

The City of Hudson, Ohio, through its Public Works Department, is soliciting bids for Outage Dispatching Services to support electric utility operations. The scope of work includes call intake, outage reporting, dispatch coordination, customer communication, and automated notifications. Key technical requirements involve integration with GIS, SCADA, AMI, Billing, and Work Order Management systems, as well as the maintenance of TTY/TTD capabilities for accessibility. The contractor will be responsible for logging all emergency and non-urgent calls and providing detailed analytics on outage durations, frequency, and crew arrival times. This is a unit price contract with a primary performance period of three years, running from January 1, 2027, to December 31, 2029, with an option for a three-year extension based on performance and pricing. The contract will be awarded to the lowest and best responsive bidder, provided the price does not exceed 10 percent above the estimated cost. Awardees must provide a bid guaranty, a performance bond, a maintenance bond, and two specific insurance policies. Invoices must be submitted to the Public Works Department within the first ten days of the month following service, with payment issued within 30 days of receipt.

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DEADLINE

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.

Northumberland County

POSTED

DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

DEADLINE

Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Defense → W6QK Acc-Apg Cont Ct Software Sector

Contract Value

$8,950

NAICS

561421 - Telephone Answering Services

Place of Performance

114th Signal Battalion Raven Rock Mountain Complex ATTN: NETC-SYR-L 9200 Amber Drive Fort Detrick, MD, 21702, Fort Detrick, MD, 21702, USA

Set-Aside

NONE

Awardee

MORGAN, BIRGE' AND ASSOCIATES, INC

Award Issued Date

08/03/2018, 12:00:00 AM UTC

Documents

No documents available

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Timeline

PhaseClosed

PostedJul 3

Sources Sought

Response DeadlineJul 10

Deadline has passed

Submission Closed

07/10/2018, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-Apg Cont Ct Software Sector

Contacts1 person available

OfficeFORT HUACHUCA, AZ, 85613-0000, USA

Organization / AgencyDepartment Of Defense → W6QK Acc-Apg Cont Ct Software Sector

Office AddressFORT HUACHUCA, AZ, 85613-0000, USA

Contacts

Theresa LeeContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

1.0. GENERAL DESCRIPTION OF THE SERVICE REQUIREMENTS 1.1. The vendor shall provide the service support for either over-the-phone or on-site technical support, troubleshooting and replacement of equipment for the 114th Signal Battalions Avaya S8700 switch and Intuity Audix voice mail. The 114th Signal Battalion's Switch Systems voice-communications network serves over 500 voice extension mail boxes and 36 ports (stations and trunks), using the Avaya Intuity Audix Voice Mail System, Lucent Model MAP-40. The current distributed voice network is comprised of __1__ Avaya Definity and Communications Manager Media server(s) in a hybrid DCS/VoIP environment, with _11__ remote Expansion Port Networks (EPNs) and gateways. These services shall be provided on a time & material basis for servicing the AVAYA Communications Manager PBX for a Base year of 12 months. Capacity and configuration data is attached. 1.2. Contractor shall provide Avaya qualified personnel to assist in the troubleshooting / repair or maintenance of the 114th Signal Battalion Avaya S8700 telephone switch or Lucent Intuity Audix Voice Mail System, located at Raven Rock Mountain Complex, Adams County, Pennsylvania. 1.3. The contractor shall be able to administer, troubleshoot and maintain an Avaya S8700 telephone switch, at version 2.0.1, to include Center Stage Switch and IP connectivity between cabinets; DS1, ISDN, Digital and Analog telephone circuit cards; G700 Media Gateway programming and connectivity; IP telephone troubleshooting; ARS/AAR routing; Uniform Dial Plan (UDP); Call Detail Reporting (CDR); CLAN/MedPro board programming and connectivity; and other miscellaneous circuit board and connectivity issues. 1.4. The contractor shall be able to administer, troubleshoot and maintain a Lucent Intuity Audix MAP 40 voice mail system to include: alarms, connectivity, hardware replacement, system programming and other miscellaneous software issues relating to the proper operation of the model MAP-40 voice mail system. 1.5. The contractor shall provide full coverage during normal duty or standard business hours 8am to 5 Monday through Friday. The Vendor(s) shall be able to be contacted in an emergency to provide maintenance and support services 24 hours per day, 7 days a week, 365 days per year via telephone. The contractor shall provide Remote Monitoring of the Avaya S8700 Switch System 24 hours per day, 7 days per week, and 365 days per year (24X7X365). 1.6. The contractor shall provide remote access for Major Alarms and 114th Signal Battalion requested system calls within 30 minutes. 1.7. The contractors PCN's will be issued and identified as technician, remote or customer installable and with a classification of 1, 2 or 3 depending on the product, level of severity and complexity of the update. 1.8. The contractor's full maintenance coverage shall include installation for remote and technician installable Product Correction Updates at no charge during Standard or Normal Business Hours. Hardware upgrades shall be provided on a cost reimbursable basis to the contractor when approved in writing by the contracting officer. 1.9. The Period of Performance shall be 1 year(365 days), beginning o/a 7 Sep 2018 to 6 Sep 2019.