Bujumbura Internet Service

May 12, 2014 U.S. Embassy Bujumbura, BURUNDI 50, Avenue des Etats-Unis 110-01-02 BP: 1720 Bujumbura, BURUNDI Dear Prospective Quoters: SUBJECT: Request For Quotations number SBY70014Q0005 Enclosed is a Request for Quotations (RFQ) for a 13Mbps upload/13Mbps download dedicated commercial-quality circuit with twenty-four hour-a-day, seven-day-a-week availability for the American Embassy in Bujumbura, Burundi. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter. The U.S. Government intends to award a contract/purchase order to the responsible company submitting an acceptable quotation at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so. Quotations are due by June 12, 2014 at the following address: U.S Embassy Bujumbura, BURUNDI 50, Avenue des Etats-Unis 110-01-02 BP: 1720 Bujumbura, BURUNDI. . Sincerely, Emily J.TIETZE Contracting Officer SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 1. REQUISITION NUMBER PAGE 1 OF61 2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 5. SOLICITATION NUMBER SBY70014Q005 6. SOLICITATION ISSUE DATE May 12, 2014 7. FOR SOLICITATION INFORMATION CALL: a. NAME Emily Tietze, Contracting Officer b. TELEPHONE NUMBER(No collect calls) 25722207234 8. OFFER DUE DATE/ LOCAL TIME June 12, 2014 10:00 am 9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE:____ % FOR: SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS U.S. Embassy Bujumbura, 50, Avenue des Etats-Unis 110-01-02 B.P. 1720 Bujumbura, Burundi HUBZONE SMALL BUSINESS (WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED SMALL BUSINESS PROGRAM NAICS: SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS EDWOSB 8 (A) SIZE STANDARD: 11. DELIVERY FOR FOB DESTINAT- TION UNLESS BLOCK IS MARKED SEE SCHEDULE 12. DISCOUNT TERMS 13a. THIS CONTRACT IS A RATED ORDER UNDER DPAS (15 CFR 700) 13b. RATING 14. METHOD OF SOLICITATION RFQ IFB RFP 15. DELIVER TO CODE 16. ADMINISTERED BY CODE U.S. Embassy Bujumbura, 50, Avenue des Etats-Unis 110-01-02 B.P. 1720 Bujumbura, Burundi Emily Tietze, Contracting Officer 17a. CONTRACTOR/ OFFERER TELEPHONE NO. CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY U.S. Embassy Bujumbura, 50, Avenue des Etats-Unis 110-01-02 B.P. 1720 Bujumbura, Burundi CODE 17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED SEE ADDENDUM 19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES 21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT Internet Services (Use Reverse and/or Attach Additional Sheets as Necessary) 25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED 27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN. 29. AWARD OF CONTRACT: REF. _________________ OFFER DATED ____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS: 30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print) Emily Tietze 31c. DATE SIGNED AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012) PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212 19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES 21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT 32a. QUANTITY IN COLUMN 21 HAS BEEN RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________ 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE 33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED CORRECT FOR 36. PAYMENT 37. CHECK NUMBER PARTIAL FINAL COMPLETE PARTIAL FINAL 38. S/R ACCOUNT NO. 39. S/R VOUCHER NO. 40. PAID BY 41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41C. DATE 42b. RECEIVED AT (Location) 42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS STANDARD FORM 1449 (REV. 2/2012) BACK TABLE OF CONTENTS Section 1 - The Schedule SF 1449 cover sheet - Continuation To SF-1449, RFQ Number SBY70014Q0005, Prices, Block 23 - Continuation To SF-1449, RFQ Number SBY70014Q0005 Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement Section 2 - Contract Clauses - Contract Clauses - Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions - Solicitation Provisions - Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors - Evaluation Factors - Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Offeror Representations and Certifications - Offeror Representations and Certifications - Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12 SECTION 1 - THE SCHEDULE CONTINUATION TO SF-1449, RFQ NUMBER S- SBY70014Q0005 PRICES I. Scope of Services The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services. 1. The contract will be for a one-year base period from the date of the contract award and a notice to proceed with two (2) option years. 2. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof: 3. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below. Carrier shall be responsible for payment end-to-end circuit billing. 3.1 Value Added Tax Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. The amount of VAT to be charged is 18%. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are: Service Type Service Name Bandwidth Internet Leased Line OpenNet VPN 6 Mbps / 6 Mbps Internet Leased Line DIN - Embassy 2 Mbps / 2 Mbps Internet Leased Line Marine House 2 Mbps / 2 Mbps Internet Leased Line CMR 1 Mbps / 1 Mbps Internet Leased Line DCMR 1 Mbps / 1 Mbps Internet Leased Line CRR (USAID) 1 Mbps / 1 Mbps 3.2. The firm fixed-prices are in ________________ (offeror identify currency) Please note that in accordance with Article 25 of Burundian Law No 1/34 of December 2, 2008, all transactions within Burundi must be effected in Burundian francs (BIF). Line Item Number Description of Services Number of Months Monthly Price Total Firm Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Bujumbura. One (1) dedicated Internet channel at minimum of 6Mbps providing fault tolerance in the last mile. 12 2 DIN - Embassy Internet Leased Line One (1) dedicated Internet channel at minimum 2Mbps. 12 3 Internet - Marine House Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 2Mbps. 12 4 Internet - CMR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 5 Internet - DCMR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 6 Internet - CRR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 Subtotal Plus VAT (18%) GRAND TOTAL FOR BASE YEAR Line Item Number Description of Services Number of Months Monthly Price Total Firm Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Bujumbura. One (1) dedicated Internet channel at minimum of 6Mbps providing fault tolerance in the last mile. 12 2 DIN - Embassy Internet Leased Line One (1) dedicated Internet channel at minimum 2Mbps. 12 3 Internet - Marine House Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 2Mbps. 12 4 Internet - CMR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 5 Internet - DCMR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 6 Internet - CRR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 Subtotal Plus VAT (18%) GRAND TOTAL FOR OPTION YEAR 1 Line Item Number Description of Services Number of Months Monthly Price Total Firm Fixed Price 1 OpenNet - VPN OpenNet Plus (VPN through the Internet) at the U.S. Embassy Bujumbura. One (1) dedicated Internet channel at minimum of 6Mbps providing fault tolerance in the last mile. 12 2 DIN - Embassy Internet Leased Line One (1) dedicated Internet channel at minimum 2Mbps. 12 3 Internet - Marine House Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 2Mbps. 12 4 Internet - CMR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 5 Internet - DCMR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 6 Internet - CRR Internet Leased Line One (1) dedicated Internet channel. Digital bandwidth must be at a minimum of 1Mbps. 12 Subtotal Plus VAT (18%) GRAND TOTAL FOR OPTION YEAR 2 Grand Total Contract Price, Including all Option Years Base Period Total Price First Option Year Total Price Second Option Year Total Price Grand Total Firm-Fixed Price for Base Year plus the all Option Years SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT I. Scope of Work The purpose of this firm fixed price contract is to obtain VPN, Internet Services, and Circuitry for the U.S. Embassy Bujumbura, and other official sites and residences within the Bujumbura metropolitan area. The local Telecommunication's Internet Service Provider (ISP) contracting firm must provide internet services and dedicated leased line channels and circuitry for connecting U.S.Embassy Bujumbura and other remote locations as shown below in this technical paper. This is the list of required services: Service: Name: OpenNet-VPN Internet services at the U.S. Embassy Bujumbura Description: One (1) dedicated Internet channel at minimum of 6Mbps providing fault tolerance in the last mile. Type of Service: Dedicated Internet Channel Location: U.S Embassy Bujumbura, The provided Internet Service shall comply with the following requirements: Internet Services Quality. - Internet Service Provider (ISP) must provide dedicated leased channel high-speed access to the Internet; data transport media within the city must be upgraded to Fiber Optic (FO) within one year of its availability therein. This upgrade must therefore occur no later than August 31, 2014.Further, Fiber Optic transport should be provided wherever possible in the routing of Embassy Bujumbura traffic.Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side. - Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. - For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability twenty four (24) hours per day, seven (7) days per week, and three hundred sixty-five days per year (24X7X365) from the originator side to the ISP's internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1:1 (1/1). - Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 /1:1. - Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the highest QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%. - Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back from the distant end; must be faster than 300ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services such as web pages access. - Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior to lease line circuit installation. - Internet Service Provider (ISP) must provide detailed network topology maps that show all possible paths that the ISP may use for U.S Embassy Bujumbura internet traffic between ISP hub/central office in Bujumbura and the ISP hub in United States of America (USA). - Internet Service Provider (ISP) must have redundancy in the Internet backbone between BURUNDI and the USA, so that if a failure occurs, alternate backbone paths are available to provide service connectivity. - Internet Service Provider (ISP) must provide fault-tolerant Fiber Optic connectivity within Burundi and wherever Fiber Optic connectivity is available along the circuit path,through to the U.S. Embassy Bujumbura's Telecommunications Service Entrance Facilities (TSEF) Room. Network Identification. - Internet Service Provider (ISP) must provide a minimum of six (6) public, internet routable, static addresses from their network operations center on a single subnet for the U.S.Embassy Bujumbura's Telecommunications Internet services.This requires a masking block from subnet of /24 through /29 (i.e./24,/25,/26,/27,/28 or /29). - Internet Service Provider (ISP) must provide all systems hardware (i.e. antennas, power supplies, cabling,mounting brackets and etc.) required to fulfill this and all other requirements. Network Devices. The network devices shall comply with the following characteristics: - Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100base-T interface. - Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases. - Power standard sources must be dual voltage (110v/60hz and 220v/50hz) - Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack. - One separate or individual physical interface connector is required per service. Service Support and contingencies. - The awarded ISP must warrant service support on a 7X24X365 basis. - The vendor must warrant service support on site if necessary on a 7X24X365 basis. These services must be coordinated directly with U.S.Embassy Bujumbura's Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC). - Expected service availability and reliability must be at minimum 99.8%. - The awarded vendor must install a redundant cable or Fiber Optic infrastructure known as a backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy, when needed.When cable or Fiber Optic is not available, comparable technology that incorporates these elements whenever and wherever possible may be acceptable.Such instances must be reviewed with U,S, Government (USG) information technology points of contact and/or Contract Officer Representative. - The awarded ISP must provide an explanation of how it connects local USG circuits with major United States of America (U.S.A) telecommunications and internet service providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning. - The awarded ISP must provide online web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis and must retain traffic history behavior for at least one year. - The awarded ISP must provide a central Information Technology (IT) point of contact (POC) for prompt coordination of technical issues during the initial installation process. - The awarded Internet Service Provider (ISP) must provide tehnical support number(s) with scalability times and points of contacts to U.S. Embassy Bujumbura's Information Technology (IT) and/or Contracting Officer Representatives(COR). 2. Service: Name: DIN - Embassy Dedicated Internet Network for general purpose use at U.S. Embassy Bujumbura Description: One (1) dedicated Internet channel at minimum 2Mbps. Type of Service: Dedicated Internet Channel Location: U.S.Embassy Bujumbura,Kigobe,BURUNDI 3. Service: Name: Marine House Private Internet Network for general purpose use at the U.S. Embassy Bujumbura's Marine House. Description: One (1) dedicated Internet channel at a minimum of 2Mbps. Type of Service: Dedicated Internet Channel - private Location: U.S Embassy Bujumbura, Kigobe,BURUNDI. The internet services and connections for service listings 2 and 3 above (DIN and Marine House) must comply with the following requirements: Internet Services Quality. - Internet Service Provider (ISP) must provide dedicated leased channel, high-speed access to the internet.Data transport media within the city must be upgraded to fiber optic within one yer of its availability therein. This upgrade must therefore occur no later than August 31, 2014.Further,fiber optic transport should be provided wherever possible in the routing of Embassy Bujumbura traffic. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side. - Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description. - For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability twenty four (24) hours per day,seven (7) days per week,three hundred sixty-five (365) days per year(24X7X365) from the originator side to the ISP'sinternet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1/1. - Internet service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred to as upstream.U.S Embassy Bujumbura Internet Service Provider (ISP) Contention Ratio (downstream/upstream) must be 1:1/1:1. - Internet Service Provider (ISP) must provide excellent Quality Of Service (QOS) for the connection (represents provision of a consistent level of download capacity),which must be the highest QOS percentage possible but,at a minimum of greater than 99.3%; or the highest possible quality of service connection reaching 100%. - Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) to send a small data packet and obtain a reply from the distant end,and must be faster than 300ms for internet service. Also, RTT must be faster than 7ms for local data services such as web page access. - Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocols. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior to lease line circuit installation. Internet Service Provider (ISP) must provide detailed network topology maps that show all possible paths that the ISP may use for U.S. Embassy internet traffic between the ISP hub / central office in Bujumbura and the ISP hub in the U.S.A. Internet Service Provider (ISP) must have redundancy in the Internet backbone between Burundi and the U.S.A. so that if a failure occurs, alternate backbone paths are available to provide service connectivity. Internet Service Provider (ISP) must provide fault-tolerant Fiber Optic connectivity within Burundi and wherever Fiber Optic connectivity is available along the circuit path, through to the U.S. Embassy Bujumbura compound Telecommunications Service Entrance Facilities (TSEF) Room. Network Identification - Internet Service Provider (ISP) must provide a minimum of four (4) public, internet routable, static addresses from their network operations center on a single subnet for U.S. Embassy Bujumbura's Internet services. This requires a masking block from subnet of /24 through /29 (i.e. /24, /25, /26, /27, /28 or /29). - Internet Service Provider (ISP) must provide all systems hardware (i.e. antennae, power supplies, cabling, mounting brackets and etc.) required to fulfill this and all other requirements. Network Devices The network devices shall comply with the following characteristics: - Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors incorporating a 10/100 base-T interface. - Power standard sources must be dual voltage (110v/60hz and 220v/50hz). - Devices must be rack mountable in a standard commercial off-the-shelf rack. - One separate or individual physical interface connector is required per service. Service Support and Contingencies - The awarded ISP must warrant service on a 7x24x365 basis. - The vendor must warrant on-site service support when necessary, on a 7x24x365 basis. These services must be coordinated directly with U.S. Embassy Bujumbura's Contracting Office Representative (COR) and an Information Technology (IT) representative from the Embassy's Information Systems Center (ISC). - Expected service availability and reliability must be at a minimum 99.8%. - The awarded vendor must install a redundant cable or Fiber Optic infrastructure known as a backup line with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy, when needed. When cable or Fiber Optic is not available, comparable technology that incorporates these elements whenever and wherever possible may be acceptable. Such instances must be reviewed with U.S. Government (USG) information technology points of contact and/or contract officer representative. - The awarded ISP must provide an explanation of how it connects local USG circuits with major United States of America (U.S.A.) telecommunications and internet service providers (ISPs) at Internet tier one (1) level, having alternative line channels or backups in case of main Internet path malfunctioning. - The awarded Internet Service Provider (ISP) must provide online web access data traffic analysis graphs capabilities. Graphs must be updated on a daily basis and must retain traffic history behavior for at least one year. - The awarded Internet Service Provider (ISP) must provide a central information technology (IT) point of contact (POC) for prompt coordination of technical issues during the initial installation process. - The awarded Internet Service Provider (ISP) must provide technical support number(s) with scalability times and points of contacts, to U.S. Embassy Bujumbura's information technology (IT) and/or contracting officer (COR),representatives. 4. Service: CMR Name: Private Internet Network for general purpose use at the Residence of the Chief of Mission of U.S. Embassy Bujumbura. Description: One (1) dedicated Internet channel at minimum 1Mbps. Type of Service: Dedicated Internet Channel - private Location: U.S. Embassy Bujumbura, Kiriri, Bujumbura, Burundi 5. Service: DCMR Name: Private Internet Network for general purpose use at the Residence of the Deputy Chief of Mission of U.S. Embassy Bujumbura. Description: One (1) dedicated Internet channel at minimum 1Mbps. Type of Service: Dedicated Internet Channel - private Location: U.S. Embassy Bujumbura, Kiriri, Bujumbura, Burundi 6. Service: CRR Name: Private Internet Network for general purpose use at the Residence of the USAID Country Representative of U.S. Embassy Bujumbura. Description: One (1) dedicated Internet channel at minimum 1Mbps. Type of Service: Dedicated Internet Channel - private Location: U.S. Embassy Bujumbura, Kiriri, Bujumbura, Burundi Internet services and connections for service listings 4, 5 and 6 above (CMR, DCMR and CRR) must comply with the following requirements: Internet Services Quality: Internet Service Provider (ISP) must provide dedicated leased channel, high-speed access to the Internet. Data transport media within the city of Bujumbura must be upgraded to fiber optic within one year of its availability therein. This upgrade must therefore occur no later than August 31, 2014. Further, fiber optic transport should be provided wherever possible in the routing of Embassy traffic. Twenty-four hour uplink and - always on connection must be provided by the ISP, and not require the installation of any custom software on the client side. Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in Kilobits per second (Kbps), without distortion. Required bandwidth connection is defined in each service description. For Internet services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability twenty four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year from the originator side to the ISP's internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio must be 1:1 (1/1). Internet service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred to as upstream. U.S. Embassy Bujumbura Internet Service Provider (ISP) Contention Ratio (downstream / upstream) must be 1:1 / 1:1. Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection (represents provision of a consistent level of download capacity), which must be the highest QOS percentage possible but, at a minimum of greater than 99.3%; or the highest possible quality of service connection reaching 100%. Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) to send a small data packet and obtain a reply from the distant end, and must be faster than 300ms for Internet service. RTT must also be faster than 7ms for local data services such as web page access. Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocols. Filters or sniffers must not be established, connected or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions or proxies on any Embassy circuits, they must be identified and removed prior to lease line circuit installation. Internet Service Provider (ISP) must provide detailed network topology maps that show all possible paths that the ISP may use for U.S. Embassy internet traffic between the ISP hub / central office in Bujumbura and the ISP hub in the U.S.A. Internet Service Provider (ISP) must have redundancy in the Internet backbone between Burundi and the U.S.A. so that if a failure occurs, alternate backbone paths are available to provide service connectivity. Internet Service Provider (ISP) must provide fault-tolerant Fiber Optic connectivity within Burundi and wherever Fiber Optic connectivity is available along the circuit path, through to the U.S. Embassy Bujumbura compound Telecommunications Service Entrance Facilities (TSEF) Room. Network Identification - Internet Service Provider (ISP) must provide a minimum of one (1) public, internet routable, static address from their network operations center on a single subnet for U.S. Embassy Bujumbura's Internet services. This requires a masking block from subnet of /24 through /29 (i.e. /24, /25, /26, /27, /28 or /29). - Internet Service Provider (ISP) must provide all systems hardware (i.e. antennae, power supplies, cabling, mounting brackets and etc.) required to fulfill this and all other requirements. Network Devices The network devices shall comply with the following characteristics: - Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors incorporating a 10/100 base-T interface. - Power standard sources must be dual voltage (110v/60hz and 220v/50hz). - Devices must be rack mountable in a standard commercial off-the-shelf rack. - One separate or individual physical interface connector is required per service. Service Support and Contingencies - The awarded ISP must warrant service on a 7x24x365 basis. - The vendor must warrant on-site service support when necessary, on a 7x24x365 basis. These services must be coordinated directly with U.S. Embassy Bujumbura's Contracting Office Representative (COR) and an Information Technology (IT) representative from the Embassy's Information Systems Center (ISC). - Expected service availability and reliability must be at a minimum 99.8%. - The awarded vendor must install a redundant cable or Fiber Optic infrastructure known as a backup line with channel state inspection mechanism, in order to verify service conn...