Business Operations Tax System Update

Scope: The City of Sacramento, Department of Finance is soliciting proposals to:• Obtain a comprehensive, cost-efficient, and accurate Business Operations Tax (“BOT”) system.• Obtain a BOT system to serve as a functional billing system and a comprehensive database of business, financial, and customer information and data.• Obtain a BOT system that has customer-friendly online portal capabilities to maximize online application, renewal, and payment submissions and reduce in-person transactions.• Obtain a BOT system that has automated renewal, delinquency, certificate issuance, and electronic noticing capabilities.• Obtain a BOT system that has accurate reporting capabilities with the ability to create customized queries and reports to drill-down on financial data housed within the system and evaluate tax and fee program efficiencies, key performance indicators and statistics, and aid with tax and fee program reconciliations.• Obtain a system with capabilities of tracking collection and compliance efforts.• Obtain a BOT system that can seamlessly transmit information between the central cashiering system (System Innovators iNovah), the online portal, GIS, the online payment vendor (Alacriti and Chase Paymentus), the general ledger (PeopleSoft eCaps), and the BOT system.The Vendor should possess strong professional and experienced staff, as well as the ability to assume contractual responsibility for the provisions set forth in this Request for Proposal.In response to the Request for Proposals, the City anticipates receiving competitive pricing as well as an assurance of quality services. The City intends to award one contract, however, it may choose to award additional contracts as the City deems necessary to meet the City's needs.The proposed budget for this project/contract is: Not to exceed $249,999 for implementation, annual cost per year, or any combination thereof.