Call Center and Facilities Operations Support for GSA Region 10

COMBINED SYNOPSIS /SOLICITATION 47PL0220Q0014 Call Center and Facilities Operations Support for GSA Region 10 locations in Alaska, Idaho, Oregon, and Washington This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The purpose of this acquisition is for General Services Administration (GSA), Northwest Arctic Region to procure Call Center and Facilities Operations Support for GSA Region 10 locations in Alaska, Idaho, Oregon, and Washington. The contractor shall provide the management, supervision, labor, manpower, subcontracts, materials, equipment and supplies necessary to provide call center and facilities operations and support and related services in a responsible, cost effective, environmentally friendly manner. These services are to be performed 7 days per week, 365 days per year. The current contractor is McKinstry Essention, LLC located in Seattle, WA. The current monthly price is $21,660.67. Because these specifications are performance based it is the responsibility of the Quoter to review the entire solicitation and base their proposal on the forthcoming solicitation. This is a firm-fixed price procurement. The solicitation will be issued as request for quote. The North American Industry Classification System (NAICS) code is 541618, PSC R499, with a size standard of $16.5. All Small Businesses are encouraged to submit an offer. Performance-based contracting does apply to the procurement. This procurement is being solicited with a 12-month base period from October 1, 2020 through September 30, 2021, with potential of 4 one-year options. The solicitation and any subsequent documents related to this procurement will be available via the internet only. No hard copies of the solicitation or related documents will be mailed. The solicitation will be posted to the beta.SAM.gov website. Quoters will be responsible for monitoring bet.SAM.gov for amendments and/or additional information and are responsible for downloading their own copies of this solicitation, amendments, and other documents related to this solicitation. All quoters must be registered and active in the System for Award Management (SAM), located at www.sam.gov, in order to be considered for award. There will be a Pre-proposal tele-conference. The solicitation will contain the tele-conference date and time as well as RSVP instructions. It is the Government's intent to award a contract to the responsible quoter whose proposal conforms to the solicitation and provides the best value to the Government based on the following evaluation factors: (1) Procedures Plan and Approach; (2) Prior Experience; and (3) Past Performance. The combined weight of the non-price factors is more important than price. The solicitation will be posted on or about May 22, 2020; the date for receipt of proposals will be stated in the solicitation. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-83. Provision at 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. Quoters are to include a completed copy of the provision at 52.212-3, Offeror Representations and Certifications-Commercial Items, with their quote. Clause at 52.212-4, Contract Terms and Conditions-Commercial Items, applies to this acquisition. Clause at 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, applies to this acquisition; reference Section I of the solicitation. Clause at 52.219-9, Small Business Subcontracting Plan. For any questions related to this synopsis please contact the following individuals: Contract Specialist: Karisa Kelley Contract Specialist karisa.kelley@gsa.gov 206-929-8191 400 15th Street SW Auburn, WA 98001 Contracting Officer: Jessica H. Wilde jessica.wilde@gsa.gov 503.926.2428 400 15th Street SW Auburn, WA 98001