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Call Center Technology & Software Platform Support

Active

State & Local

Response Deadline09/09/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Housing Authority of Cook County is seeking a subcontractor to provide and maintain a secure, cloud-based call center platform. The required software must include automatic call distribution, interactive voice response, call recording, and real-time reporting capabilities to support their operations in Chicago. This opportunity is categorized under NAICS code 518210 and was posted on August 11, 2026. Interested parties must submit their responses by the deadline of September 9, 2026, at 4:00 PM.

General Info

Housing Authority of Cook County seeks cloud-based call center platform by September 9, 2026.

Agency

State of Illinois → Housing Authority of Cook CountyView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

CHICAGO, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-100-006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Answering Services

AI Contract Breakdown

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Timeline

PostedAug 11

subcontract

Response DeadlineSep 9

Submission deadline

Response Deadline

09/09/2026, 04:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyState of Illinois → Housing Authority of Cook County

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Illinois → Housing Authority of Cook County

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Supply and maintain a secure, cloud-based call center platform with ACD, IVR, call recording, and real-time reporting capabilities.

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