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24/7 Live-Agent Call Center Operations

Active

State & Local

Response Deadline09/09/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Housing Authority of Cook County is seeking a subcontractor to provide 24/7 live-agent call center operations for public housing residents in Chicago. The selected provider will be responsible for continuous telephone answering services, including coverage for after-hours, weekends, and holidays, with a specific focus on emergency response, call escalation, and staff notification protocols. This opportunity is categorized under NAICS code 561421 and was posted on August 11, 2026. Interested parties must submit their responses by the deadline of September 9, 2026, at 4:00 PM.

General Info

Cook County seeks a 24/7 call center subcontractor for Chicago public housing residents.

Agency

State of Illinois → Housing Authority of Cook CountyView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

CHICAGO, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-100-006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Answering Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PostedAug 11

subcontract

Response DeadlineSep 9

Submission deadline

Response Deadline

09/09/2026, 04:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyState of Illinois → Housing Authority of Cook County

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Illinois → Housing Authority of Cook County

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide continuous live-agent telephone answering services for public housing residents, including after-hours, weekends, holidays, and emergency response with call escalation and staff notification protocols.

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