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Customer Support & Help Desk Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks providers to deliver Tier 1–2 technical support services for the ticketing platform used by the Minnesota State Colleges and Universities System, focusing on user troubleshooting, account management, and rapid response to service outages. The scope requires skilled personnel to handle day-to-day support inquiries, resolve technical issues efficiently, and maintain system availability through proactive monitoring and timely incident resolution. This is a subcontract opportunity with a NAICS code of 561421, indicating it falls under the administrative management and general management consulting services category, and it is intended to support the operational needs of a large public education system across multiple campuses. The solicitation was posted on August 3, 2026, with a response deadline set for September 23, 2026, at 7:00 PM Eastern Time. All submissions must be made through the SciQuest platform linked in the posting, and no set-aside provisions or specific organization type requirements are indicated. Performance location is not specified beyond the agency jurisdiction, implying services may be delivered remotely or on-site as needed. The contract aims to ensure seamless user experience across the state’s higher education institutions by maintaining a reliable and responsive help desk infrastructure.

General Info

Provide Tier 1–2 technical support for Minnesota State Colleges and Universities ticketing system, 2026.

Agency

Minnesota State Colleges and Universities SystemView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyMinnesota State Colleges and Universities System
ContactsNo contacts available
OfficeN/A
Organization / Agency
Minnesota State Colleges and Universities System
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Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 1–2 technical support for users including troubleshooting, account management, and outage response for the ticketing platform.

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New
SLED
On-Site Furniture Installation & AssemblyThe contract requires the full on-site assembly, placement, and installation of all dormitory furniture units within student rooms at Foundation Hall during a tightly scheduled window in late July 2027, with no off-site preparation or staging permitted, meaning all work must be completed directly within the building under strict time constraints. The work is classified as a subcontract under NAICS code 238990, indicating it falls under other construction support activities, and is issued by the Minnesota State Colleges and Universities System with a response deadline of September 3, 2026. All installation tasks must be executed efficiently and precisely within the designated rooms to meet occupancy timelines, and contractors must have the logistics and manpower to deliver and complete the work without prior assembly elsewhere. The project is located in Minnesota, though exact city or address details are unspecified, and interested parties must review the public bidding portal for further participation details.
All Other Specialty Trade Contractors

POSTED

4 days ago

DEADLINE

in about 1 month
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NAICS: 484220
New
SLED
Freight & Shipping LogisticsThis contract covers the full transportation logistics for manufactured dormitory furniture from the production site to Foundation Hall, encompassing coordination of packaging, handling of reusable and returnable packaging materials, and strict adherence to time-sensitive delivery schedules. The scope requires precise logistics management to ensure all items are securely packed, efficiently transported, and delivered without delay, with special attention to the lifecycle management of packaging to support sustainability goals and cost control. All activities must align with the timeline and operational requirements set by the Minnesota State Colleges and Universities System. The contract is classified as a subcontract under NAICS code 484220, which corresponds to general freight trucking, indicating the focus is on ground transportation services rather than specialized or multimodal shipping. The solicitation was posted on July 31, 2026, with responses due by September 3, 2026, leaving a limited window for qualified vendors to submit proposals. The place of performance and agency details are tied to Minnesota, with the overarching authority being the Minnesota State Colleges and Universities System, which will manage the procurement through its online bidding platform. Vendors must be prepared to meet operational demands tied to institutional housing timelines, including coordination with facility staff and compliance with returnable packaging protocols.
Specialized Freight (except Used Goods) Trucking, Local

POSTED

4 days ago

DEADLINE

in about 1 month
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NAICS: 337127
New
SLED
Dormitory Furniture Supply & DesignThe contract entails the design, manufacture, and delivery of modular, space-efficient dormitory furniture for student housing at Foundation Hall, with components including beds, desks, chairs, wardrobes, and storage units. All furniture must be reconfigurable to accommodate evolving student needs and space constraints, emphasizing adaptability and functionality within limited square footage. Sustainability is a core requirement, with materials and manufacturing processes expected to comply with recognized environmental standards to reduce ecological impact throughout the product lifecycle. The contract is structured as a subcontract under the Minnesota State Colleges and Universities System, with a response deadline of September 3, 2026, and a posted date of July 31, 2026. It falls under NAICS code 337127, indicating classification within furniture manufacturing, specifically for institutional and commercial furniture. The place of performance and detailed agency address are unspecified, but the procurement portal indicates a digital interface through the SciQuest platform for submission and management. There is no set-aside classification specified, and the contract does not include a designated point of contact, suggesting all communication should be directed via the provided online portal.
Institutional Furniture Manufacturing

POSTED

4 days ago

DEADLINE

in about 1 month
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