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Telephone Answering and Call Center Services

Active

Federal

Response Deadline08/10/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a Service-Disabled Veteran-Owned Small Business to provide 24/7 telephone answering and call center services for the Department of Veterans Affairs, specifically supporting VA operations through comprehensive call handling capabilities including message taking, call routing, and emergency response coordination. All services must strictly adhere to VA communication protocols to ensure secure, accurate, and timely information transfer in alignment with federal standards. The work is performance-based and requires continuous availability to support the agency’s mission-critical functions. This subcontract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, with responses due by August 10, 2026. The performance location is designated as San Francisco, and the contract is managed by the 261-NETWORK Contract Office 21 (36C261). Providers must be prepared to operate around the clock with the reliability and compliance expected for federal government support, and submissions must be timely and fully responsive to meet the solicitation requirements.

General Info

Service-Disabled Veteran-Owned Small Business to provide 24/7 call center services for VA in San Francisco under NAICS 561421.

Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

San Francisco, CA, USA

Set-Aside

SDVOSBC

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PostedJul 23

subcontract

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 05:00:00 PM UTCin 15 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 telephone answering services for VA operations, including call routing, message taking, emergency response coordination, and compliance with VA communication protocols.

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