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Telephone Operator Support Services l KCVA | Base plus four (4) option years

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36C25526Q0654_1Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Veterans Affairs, through Network Contracting Office 15, is seeking a single award Firm Fixed Price contract for on-site telephone operator and telecommunications support services at the Kansas City VA Medical Center and its associated sites in Missouri. The contractor will be responsible for providing all necessary personnel, supervision, and management to ensure continuous service coverage 24 hours a day, 7 days a week. The contract structure consists of a base year with four additional option years, with individual bulk funded task orders to be issued by the contracting office. This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, which carries a size standard of 19 million dollars. Solicitation number 36C25526Q0654 was scheduled for release around September 10, 2026, with a response deadline of September 17, 2026. All inquiries and submissions are directed to the Contracting Officer, Aubrey Visocsy.

General Info

VA seeks SDVOSB for 24/7 telephone and telecommunications support in Kansas City.

Agency

Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

MO, 64128, USA

Set-Aside

SDVOSBC

Documents

(1)

36C25526Q0654 - Telephone Operator Support Services

PDF•presolicitation

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)
Contacts1 person available
OfficeLEAVENWORTH, KS, 66048, USA
Organization / Agency
Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)
View Agency Profile
Office AddressLEAVENWORTH, KS, 66048, USA
Contacts
Aubrey Visocsky
contact@example.gov

Full Description

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The Department of Veterans Affairs, NCO 15 Contracting Office intends to release a commercial solicitation, to provide Telephone Operator Services for the Kansas City VA Medical Center located at 4801 East Linwood Boulevard, Kansas City MO 64128-2226. The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on site telephone operator and telecommunications support services as described herein.



The government intends to award a single award Firm Fixed Price (FFP) base and four (4) option year(s) Contract. Individual bulk funded task orders will be issued by the NCO 15 Contracting Office. The North American Industry Classification System (NAICS) is 561421 (Telephone Answering Services), with a size standard of $19 Million.



The details including full specifications will be included in the solicitation, which will be released on or about September 10, 2026, the close date will be on or about September 17, 2026. The solicitation number is 36C25526Q0654.



 Attention: Aubrey Visocsky (Contract Officer) at Aubrey.Visocsky@va.gov

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