This Solicitation opportunity from Department Of Veterans Affairs was posted on September 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Telephone Operator Support Services l KCVA | Base plus four (4) option years

Awarded

36C25526Q0654Federal

Submission Closed09/17/2026, 03:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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Solicitation # HA-2026-113

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City of Los Angeles

POSTED

25 days ago

DEADLINE

in 4 days

AI Contract Overview

The Department of Veterans Affairs, through the Kansas City VA Medical Center, has issued a solicitation for 24/7 on-site telephone operator and telecommunications support services. This firm-fixed-price contract is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and includes a base year with up to four option years, beginning October 1, 2026. The contractor is responsible for providing all personnel, supervision, and management necessary to handle telephone operations, alarm monitoring, and message delivery for the medical center and its associated sites. Key performance metrics include maintaining an average speed of answer of 10 seconds or less, ensuring no call rings longer than 30 seconds, and keeping the average abandonment rate below 5 percent. Evaluation of proposals will prioritize non-price factors, which are considered significantly more important than price. The government will assess the proposed approach based on staffing and key personnel continuity, the comprehensiveness of the training plan—specifically regarding HIPAA, VA privacy rules, and emergency codes—and the robustness of the quality control processes. Offerors must demonstrate relevant experience in 24/7 healthcare environments and show the ability to manage complex customer service and emergency notifications. Compliance with strict information security, cybersecurity, and personnel vetting requirements is mandatory, with performance monitored through a Quality Assurance Surveillance Plan. Proposals must be submitted electronically in two separate parts: a signed price response and an anonymous technical response.

General Info

SDVOSB contract for 24/7 telephone and telecommunications support at Kansas City VA Medical Center.

Agency

Department Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

Contract Value

$661,540.61

NAICS

561421 - Telephone Answering Services

Place of Performance

Kansas City, MO, 64128, USA

Set-Aside

SDVOSBC

Awardee

INNOVATION AT WORK INC

Award Issued Date

10/01/2026, 12:00:00 AM UTC

Documents

amendment

High

rfq

High

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseAwarded

PostedSep 10

Solicitation

Notice updatedSep 15

The notice description changed.

AwardedOct 1

Contract was awarded

Submission Closed

09/17/2026, 03:00:00 PM CDT

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

Contacts1 person available

OfficeLEAVENWORTH, KS, 66048, USA

Organization / AgencyDepartment Of Veterans Affairs → 255-NETWORK Contract Office 15 (36C255)

Office AddressLEAVENWORTH, KS, 66048, USA

Contacts

Aubrey Visocsky

contact@example.gov

Full Description

The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on‑site telephone operator and telecommunications support services as described herein. See attachment 36C25526Q0654_RFQ Final for more details.

See Amendment 1 "36C25526Q0654 0001_Amendment 1_Q and A_Final" to address Questions and Answers to Original Solicitation.