Top

Telephone Operator/Switchboard Services - San Francisco VA Health Care System

Active

36C26126Q0970Federal

Response Deadline08/10/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

San Francisco, CA, USA

Set-Aside

SDVOSBC

Documents

(1)

S02+36C26126Q0970+San+Francisco+Telephone+Op+rv.pdf

PDF

AI Contract Breakdown

Uniform Contract Format

What is UCF?

Uniform Contract Format (UCF) uses AI to break down any contract into standardized sections—scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseSolicitation

PostedJul 23

Solicitation

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 05:00:00 PM UTCin 17 days

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

Contacts1 person available

OfficeMATHER, CA, 95655, USA

Organization / Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

View Agency Profile

Office AddressMATHER, CA, 95655, USA

Contacts

Mariela Berrones-Gauger

contact@example.gov

+1 (555) 000-0000

Full Description

Contractor to provide four (4) telephone operator / switchboard operators for San Francisco VA Health Care System (SFVAHCS). See attached solicitation and performance work statement.

Similar Contracts

Same NAICS industry code

NAICS: 561421

New

Federal

Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

261-NETWORK Contract Office 21 (36C261)

POSTED

DEADLINE

Information Resource Center (IRC) Support Services at Rock Island ArsenalThe contract solicitation W519TC-26-Q-A166 for Information Resource Center (IRC) Support Services at Rock Island Arsenal is a firm fixed price procurement targeted exclusively at Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421 with a size standard of $19 million. The base performance period runs from September 25, 2026, through September 24, 2027, with four consecutive one-year option periods extending through September 24, 2031. All work must be performed onsite at Rock Island Arsenal, Illinois, with access restricted to secure government facilities requiring SECRET security clearances for all personnel, including interim or fully adjudicated NACLC clearances as a prerequisite to performance. Contractors must ensure all staff possess a minimum of three years of direct experience supporting Department of Defense chemical-biological systems and demonstrated proficiency with Government-Owned, Technical Software systems including LIW, LOGSA, and related logistics platforms. The solicitation mandates strict compliance with cybersecurity standards per NIST SP 800-171 for Controlled Unclassified Information (CUI), adherence to DoD and Army security protocols including key control, CAC access, and physical security requirements, and full implementation of the Quality Assurance Surveillance Plan and Quality Control Program to ensure metrics such as 90 percent error-free inquiry processing and timely Tier One and Tier Two response times are met. Submission is required electronically via email using a single integrated package consisting of a completed SF 1449, validated Pricing Matrix, proof of active SAM.gov registration with current UEI and CAGE codes, and a concise three-page Technical Capability Statement verifying clearance status, relevant experience, and system proficiency. The deadline for responses is August 5, 2026, at 10:00 AM Central Daylight Time, with no late submissions accepted. Evaluation will be based on a trade-off approach, prioritizing technical capability over price and allowing the government to select a higher-cost offer if it provides greater overall value; this is not an LPTA procurement. All contractor personnel are subject to extensive security and privacy controls including training requirements under Privacy Act, antiterrorism awareness, trafficking in persons prohibitions, and mandatory use of government-furnished systems and equipment. The contract includes numerous FAR and DFARS clauses related to government property, payment via WAWF, cybersecurity reporting, and prohibitions on acquiring covered telecommunications equipment,

POSTED

DEADLINE

National Communication System for Runaway and Homeless Youth Program

Administration For Children & Families - Acyf/fysb

POSTED

DEADLINE

Farm and Ranch Stress Assistance Network

National Institute Of Food And Agriculture

POSTED

DEADLINE

RFP 2026-4 TELEPHONE ANSWERING SERVICESThe Lowell Housing Authority is soliciting proposals for round-the-clock telephone answering services to support up to two phone lines, requiring 24/7 coverage throughout the entire year. Interested vendors must submit responses by August 3, 2026, at 4:00 PM, with the request for proposal issued on July 20, 2026, under solicitation number BD-26-1202-COCC1-COCC1-131532. Services must be provided at the designated location in Lowell, Massachusetts, at Moody Street, 01854, and bidders are directed to download the full RFP from the official website at www.lhma.org/bids. The contract is managed by the Massachusetts agency COCC1 - Finance & Procurement, with Rita Brousseau serving as the primary point of contact as Purchaser. No specific set-aside or NAICS code is indicated, and proposals are open to qualified firms without restrictions indicated by type of set-aside.

COCC1 - Finance & Procurement

POSTED

DEADLINE

24/7 U.S.-Based Emergency Call Center with Live Agents

Strategic Acquisition Center Fredericksburg (36C10G)

POSTED

DEADLINE

VACCHCS Switchboard OperatorsThe U.S. Department of Veterans Affairs is seeking a Service-Disabled Veteran-Owned Small Business to provide non-personnel switchboard and telephone operator services for the VA Central California Health Care System in Fresno, California, under a Firm Fixed Price contract with a base year from October 1, 2026, through September 30, 2027, and four optional one-year extension periods through September 30, 2031. Services must be delivered 24 hours a day, seven days a week, including all federal holidays, and involve answering and routing commercial and Federal Telecommunication Systems calls utilizing Cisco 8841 consoles with 7915 sidecars, managing queues through Cisco Agent Desktop, and paging via the Lynx notification system. Contractors must also operate fax machines, audio, radio, visual, and pocket paging systems, enter messages in the Phone Message Manager, report trouble calls and moves, adds, and changes, and log malfunctions to Information Resources Management Service. Emergency response protocols for alarms, bomb threats, fires, and disasters must be followed per established written procedures, and contractors are required to submit detailed continuity and workload volume management plans covering employee outages and surges exceeding 20% of normal call volume. All personnel must undergo VA-specific orientation and training prior to assignment, wear VA-issued identification badges, adhere to an office-appropriate dress code, and be listed on approved rosters. Only individuals on the roster may access the facility. Contractors must comply with extensive federal and VA security and operational policies, including VA Directive and Handbook 0710 for personnel suitability, National Industrial Security Program Operating Manual requirements for classified access, and mandatory annual information security training. IT security is governed by VA-specific provisions including 839.201, 852.273-75, and 852.211-76, which impose liability for data breaches involving sensitive personal information and require encryption, tamper-evident packaging, and chain-of-custody documentation for all physical deliveries. Contractors must also maintain a signed Business Associate Agreement due to potential handling of protected health information and comply fully with the Privacy Act and all applicable fire, safety, and disaster response regulations. Equipment inventory is required at contract initiation and termination, with contractors liable for damage due to negligence and responsible for replacing damaged items within 30 days or sooner. Invoices must be submitted electronically via the Tungsten Network platform, and monthly

261-NETWORK Contract Office 21 (36C261)

POSTED

DEADLINE

Personal Emergency Response Systems for Older AdultsThe Wayne County Department of Aging and Youth is seeking a qualified vendor to provide and manage a Personal Emergency Response System (PERS) program for older adults, aiming to support independence, health, and safety. The selected vendor must be headquartered in New York State or maintain a physical presence within 75 to 100 miles of Wayne County, operate a U.S.-based call center, and assume full responsibility for supplying, installing, monitoring, and maintaining approximately 250 PERS units with pendants, all of which must remain the vendor’s property. The vendor is required to handle all ongoing services including battery replacements, accessory updates, removals, and installations for new and existing participants, whether directly or through a disclosed subcontractor. The program expects to serve around 250 subscribers, with flexibility for the number to fluctuate based on departmental needs. Any currently installed units remain the property of the existing contractor and must be retrieved and returned to the Department upon transition, after which they will be handed back to the previous vendor. The solicitation, numbered 036-26, is open for responses until August 14, 2026, and is issued under the agency’s purchasing policies. Proposals must demonstrate the vendor’s operational capacity, compliance with geographic and call center requirements, and ability to ensure seamless service continuity. All equipment and services must be provided without transferring ownership to the Department. Primary contact for inquiries is Amy Haskins, Director of Aging and Youth, with Chris O’Connor as the Purchasing Agent, both reachable through the provided contact details. The performance location is within New York State, and the solicitation is managed by the Area Agency on Aging based in Lyons, NY.

POSTED

DEADLINE

Salt Lake City Request for Proposals SLCI27013 - AI Enabled Non-Emergency Public Safety Call Handling and Assistive SolutionSalt Lake City Corporation is seeking qualified offerors to submit competitive sealed proposals for an AI-enabled solution designed to handle non-emergency public safety calls and provide assistive services to the city’s Emergency 911 Department. The initiative aims to enhance operational efficiency by diverting non-emergency inquiries away from emergency lines, improving response times for true emergencies, and delivering more effective civilian assistance through intelligent automation. The solicitation, identified as SLCI27013, was posted on July 16, 2026, with a strict response deadline of August 13, 2026. Proposals must demonstrate proven capabilities in deploying scalable, secure, and compliant AI systems that integrate seamlessly with existing public safety infrastructure while ensuring data privacy and accessibility for all residents. The point of contact for inquiries is Aron LoCoco at aron.lococo@slc.gov, and all submissions must adhere to the requirements outlined on the official opportunity page hosted on the Utah BonfireHub platform.

POSTED

DEADLINE

Answering Service for Public Utilities DepartmentCollier County Public Utilities Department is seeking an after-hours, weekend, and holiday telephone answering service to support customer inquiries related to potable water, irrigation water, wastewater, solid waste collection, utility billing, customer service, and capital improvement projects. The solicitation, numbered 26-8670, was posted on July 13, 2026, with responses due by August 13, 2026, and is open to all qualified vendors without specific set-aside preferences. Vendors must submit proposals electronically through the County’s procurement portal and are required to meet numerous compliance obligations, including E-Verify enrollment, submission of a business tax receipt, and completion of background checks for all employees, which must include federal, state, and local law enforcement record searches, FBI fingerprinting, and credit history verification. All personnel must wear County-issued ID badges while on property and contractors must notify the Facilities Management Division within four hours of any employee separation, with failure to comply incurring a $500 penalty per incident. The contract requires full adherence to Florida statutes, OSHA, and the Fair Labor Standards Act, as well as County policies CMAs 5402, 5403, and 5405. Bidders may propose equal or similar products as alternatives, and the County retains the right to approve substitutions. The service will be evaluated based on ten non-price factors, including cost management, schedule adherence, work quality, communication, risk management, and overall customer satisfaction, each scored on a 1–10 scale with no assigned weights, indicating a best-value trade-off approach. Invoicing must be sent electronically to bccapclerk@collier.gov and must include the purchase order number and a service description, with sales tax explicitly excluded. Payment follows the Local Government Prompt Payment Act. The contractor must maintain records for at least four years, comply with Collier County Ordinance 2004-52, and ensure all equipment and services meet industry-standard performance levels. There is no defined contract value, and no formal contract type is specified, with performance governed by individual purchase orders issued under the agreement. The place of performance is located within Collier County, Florida, and all shipments are FOB destination, transferring risk to the County only upon delivery.

POSTED

DEADLINE

FWA Call Center Operations & TriageThe contract seeks a provider to operate a 24/7 multilingual call center dedicated to receiving, documenting, and triaging reports of fraud, waste, and abuse. The service must include comprehensive case logging and timely escalation of incidents to designated County personnel for further action. Operations must support callers in multiple languages to ensure broad accessibility and accurate intake of all reports. The provider is responsible for maintaining consistent, reliable service around the clock and ensuring all data is properly recorded and routed according to County protocols. This is a subcontract under the County of Riverside in California, with a NAICS code of 561421 indicating it falls under investigation and security services. The solicitation was posted on July 10, 2026, and responses are due by August 3, 2026. All performance activities must be conducted in alignment with the County’s requirements, though specific performance location details are not provided. Interested parties must submit proposals through the public procurement portal listed in the contract reference.

POSTED

DEADLINE

Fraud, Waste and Abuse (FWA) Hotline ServicesThe County of Riverside, through its Auditor Controller’s office, is soliciting proposals for a comprehensive Fraud, Waste, and Abuse (FWA) Hotline Services solution to enhance accountability and transparency across county operations. The contract requires qualified vendors to deliver and manage a fully integrated reporting system that includes a toll-free telephone hotline, a secure, hosted internet-based reporting platform, and a robust case management system capable of securely tracking, monitoring, and resolving all submitted reports. The solution must ensure confidentiality, data integrity, and efficient workflows for handling allegations while supporting compliance and internal investigations. Proposals must be submitted by August 3, 2026, under solicitation number ACARC-0031, with all services to be performed within California. The County seeks experienced providers with a proven track record in designing and operating FWA reporting systems, emphasizing ease of use, accessibility, and scalability for county-wide adoption. Primary point of contact for inquiries is Yvette Barajas, reachable via phone or email, and additional details are available through the official public procurement portal. The solicitation is open to all competent parties without geographic or organizational set-asides, aiming to select the most capable and reliable service provider to support the County’s commitment to ethical governance.

POSTED

DEADLINE

More opportunities from Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

Same awarding agency

NAICS: 517112

New

Federal

DG11--WBRC Smartphone Wireless Plan for VA Palo Alto Health Care System

Wireless Telecommunications Carriers (except Satellite)

POSTED

DEADLINE

J059--INTENT TO SOLE SOURCE Digital Building Management SystemsThe Department of Veterans Affairs Northern California Health Care System intends to award a sole source contract to Siemens Industry Inc. for the procurement and support of Digital Building Management Systems, including control systems, technician services, system upgrades, on-site training, and repair or replacement parts at its Northern California campus and the Stockton VA Community Based Outpatient Clinic. The procurement is justified under FAR 8.405-6(a)(1)(B) due to the unique and highly specialized nature of Siemens’ proprietary building automation technology, which is specifically tailored to the VA’s infrastructure and cannot be replicated by other vendors. Siemens has a proven track record of performance with the VA, and transitioning to another vendor would pose significant risks to system integrity, operational continuity, and data compatibility, along with substantial costs and potential service disruptions. Market research confirmed that no alternative provider meets the technical specifications or can deliver within required timelines. The contract falls under NAICS Code 561210 for Facilities Support Services and PSC Code J059 for maintenance and repair of electrical and electronic equipment components. The place of performance is at the VA Northern California Health Care System’s locations, primarily in French Camp, California. Responsible sources may submit capability statements, proposals, or quotations by July 24, 2026, to the Contracting Officer Parmpreet Pannu at Parmpreet.Pannu@va.gov; submissions must include the company name, address, point of contact details, UEI number, and a statement demonstrating the ability to meet the specified requirements. This notice is not a solicitation for competitive bids but provides an opportunity for other vendors to present their qualifications for consideration. All responses must be submitted electronically to the designated point of contact before the deadline.

Facilities Support Services

POSTED

DEADLINE

Police Patrol Bicycles

Motorcycle, Bicycle, and Parts Manufacturing

POSTED

DEADLINE

R428--Reasonable Accommodation ProgramThis contract opportunity, identified as R428—Reasonable Accommodation Program, is a Sources Sought Announcement issued by the Department of Veterans Affairs through the VA Sierra Pacific Network (VISN 21) Contract Office 21 in Mather, California, seeking qualified small businesses to provide ergonomic evaluations and employee training services at six facilities within the San Francisco VA Health Care System. The solicitation targets small businesses under a total small business set-aside, with the NAICS code 621340 and a size standard of $12.5 million in annual revenue. Offerors must be registered in the System for Award Management (SAM) and provide their socioeconomic status, legal company name, and Unique Entity Identifier or DUNS number. Firms claiming Service-Disabled Veteran-Owned Small Business (SDVOSB) or Veteran-Owned Small Business (VOSB) status must be certified and verified in the VetCert database at the time of submission. The requirement calls for comprehensive ergonomic task assessments for employees who may qualify for reasonable accommodation under the Americans with Disabilities Act, including workplace observations, job analyses, employee interviews, and the delivery of detailed evaluation reports within ten business days of each assessment. Contractors must also recommend practical equipment adjustments and control methods, provide follow-up training on installed equipment, and support interior designers in workstation and patient care room refurbishments, all while adhering to the VHA Ergonomics Guidebook (November 2025 edition). Performance will occur at the San Francisco VA HCS facility and five other local sites, with standard work hours from 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding federal holidays. The contract has a total potential period of performance of five years, beginning July 15, 2026, and including a base year and four one-year options, though no unit prices or total contract value have been disclosed. All key personnel must pass a Low Risk background investigation (NACI) through the e-QIP system, including submission of Optional Form 306 and electronic fingerprinting, and must be proficient in English. Contractors are required to comply with federal records management laws, the Privacy Act, and FOIA, treating all deliverables as federal records. The subcontracting limitations under FAR 52.219-14 and VAAR 852.219-73/852.219-74 apply, and prime contractors are fully responsible

Offices of Physical, Occupational and Speech Therapists, and Audiologists

POSTED

DEADLINE

U006--ENGINEERING SAFETY TRAINING

Professional and Management Development Training

POSTED

DEADLINE

J065--Intent to Sole Source PM AMSCO sterilizers

Electronic and Precision Equipment Repair and Maintenance

POSTED

DEADLINE

G099--Healthcare for Homeless Veterans (HCHV) Contract Residential Services (CRS) in Sacramento, Placer, or Yolo County for Substance Use Disorder (SUD) and Mental Health Services for VA Northern California Health Care System (VANCHCS)

Residential Mental Health and Substance Abuse Facilities

POSTED

DEADLINE

J041--After Hours Emergency Service Calls VA Fresno VA Central California Health Care System (VACCHCS) Two Year IDIQ Request

Plumbing, Heating, and Air-Conditioning Contractors

POSTED

DEADLINE

VA SNHCS Reno Smart and ICU Patient Beds RFQ

Surgical Appliance and Supplies Manufacturing

POSTED

DEADLINE

N042--Generate Lockout Tagout Procedures/ProgramThe contract titled N042--Generate Lockout Tagout Procedures/Program is a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside solicitation issued by the Department of Veterans Affairs through the 261-NETWORK Contract Office 21 (36C261), with the solicitation number 36C26126Q0817. It seeks a contractor to develop, implement, and sustain a comprehensive Lockout/Tagout (LOTO) program at the VA Palo Alto Health Care System, specifically targeting approximately 900 pieces of equipment that require energy control under OSHA 1910.147 standards. The scope includes creating 900 Type 1 Visual Lockout Procedures for equipment with up to six energy sources, covering systems such as Air Handling Units, boilers, chillers, medical air and vacuum systems, electrical systems, photovoltaic installations, and heating and hot water networks. Deliverables must include printed, laminated, and installed visual procedures and tags, digital records mapped to VA network storage, a Project Desk Binder with supporting documentation, and a compliance mapping list demonstrating adherence to OSHA, VHA Directives, and NFPA codes. The contract period spans from September 1, 2026, to August 31, 2030, structured as a base year with three one-year options, with annual training sessions required for LOTO administrators and general users, along with yearly program reviews and updates to procedures. The solicitation mandates strict compliance with federal regulations and VA-specific requirements. Offerors must be SDVOSB-certified and registered in the VetCert database at the time of submission, with current SAM registration and verified UEI/DUNS. Subcontracting must abide by FAR 52.219-14 for small businesses and VAAR 852.219-73 and VAAR 852.219-74 for SDVOSB/VOSB entities. All deliverables become the property of the U.S. Government with unlimited rights, subject to records management laws including 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act, the Privacy Act, and 36 CFR Parts 1222 and 1228. The contractor must adhere to OSHA standards for hazardous energy control, blood

Other Scientific and Technical Consulting Services

POSTED

DEADLINE

Product Database Management and UDI Compliance ServicesThe contract pertains to the ongoing maintenance and management of a product database feed critical to the Department of Veterans Affairs, requiring continuous updates to item names, UDI codes, GTINs, and pricing data to ensure strict compliance with FDA regulations. The work involves seamless integration with VA inventory systems to maintain accurate and real-time product information across the supply chain, supporting operational efficiency and regulatory adherence. All updates must be executed with precision and timeliness to avoid disruptions in medical device tracking and inventory management. The subcontract is issued under NAICS code 541690 and was posted on July 22, 2026, with a response deadline of July 24, 2026. It is managed by the 261-NETWORK Contract Office 21 (36C261) and is intended to support VA’s broader mission of reliable medical supply chain operations. Performance is expected to align with federal compliance standards and system interoperability requirements, though no specific set-aside classification or geographic performance location is indicated. The contract does not list a point of contact, and interested parties are directed to the SAM.gov portal for further details.

Other Scientific and Technical Consulting Services

POSTED

2 days ago

DEADLINE

in about 14 hours

View Details