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24/7 Telephone Answering Services Operations

Active

Federal

Response Deadline08/10/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of continuous 24/7 telephone answering, emergency notification, and operator services for the VA Palo Alto Health Care System, with a dedicated team of 13 staff members on duty at all times, including weekends and holidays. Services must ensure uninterrupted communication support critical to patient care, administrative functions, and emergency response throughout the facility. The requirement is structured as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside, as indicated by the NAICS code 561421 and the type of set aside designation, ensuring eligibility and preference for qualified veteran-owned businesses. The opportunity was posted on July 23, 2026, with a response deadline of August 10, 2026, and performance is expected to be located at the Palo Alto site under the auspices of the Department of Veterans Affairs, specifically managed by the 261-NETWORK Contract Office 21.

General Info

24/7 telephone and emergency services for VA Palo Alto by 13 staff, under SDVOSB set-aside, performance at Palo Alto site.

Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Palo Alto, CA, USA

Set-Aside

SDVOSBC

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 23

subcontract

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 05:00:00 PM UTCin 15 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 261-NETWORK Contract Office 21 (36C261)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide continuous call handling, emergency notification, and operator services at VA Palo Alto Health Care System with 13 staff on duty 24/7, including holidays.

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