University-Wide Ticketing & Event Management Solution

Minnesota State Colleges and Universities System is seeking a cloud-based ticketing and event management solution to support operations across its university campuses, with an emphasis on centralized management and decentralized control for venues including athletics, performing arts, student activities, and conferences. The solicitation, numbered MnSCU-SRC-MNSU-2027-000629-RFP, was posted on August 3, 2026, with proposals due by September 23, 2026, and must be submitted exclusively through the designated e-procurement portal. The contract targets a three-year base term with the possibility of two one-year renewals, for a maximum duration of five years, structured as a software-as-a-service arrangement requiring no physical delivery but demanding robust digital service performance across all Minnesota State institutions. Proposals will be evaluated using a trade-off approach, prioritizing technical merit and overall value over price, with the Work Plan carrying the highest weight at 40%, followed by Price/Value at 30%, and then Terms & Conditions, Accessibility, and Qualifications each at 10%. Technical evaluation criteria include user experience, reporting and CRM functionality, implementation planning, customer support, and the vendor’s experience in higher education and multi-venue environments. The contractor must comply with strict data security and accessibility standards, including PCI DSS, SOC 2, ISO 27001, FedRAMP, WCAG 2.1 Level AA, and Minnesota Statutes §16C.145, ensuring encryption of data both in transit and at rest, and timely sanitization or destruction of state data upon contract termination. All vendors are required to submit a completed VPAT, Affidavit of Non-Collusion, Supplier Diversity Form, and Affirmative Action Declaration, with additional certifications including Workforce and Equal Pay Certifications if the contract value and employee count exceed specified thresholds. Insurance coverage must be demonstrated via ACORD forms listing Minnesota State as an additional insured. The contract forbids automatic renewals, indemnification clauses favoring the vendor, and non-disclosure agreements, while mandating prompt incident reporting and liability for data breaches. Audits are permitted for up to six years post-performance, and termination may occur for convenience, cause, funding shortfalls, or non-compliance. Performance expectations are decentralized, requiring service delivery to multiple campuses statewide without a fixed physical location, with all operational control and compliance documentation managed digitally and submitted for acceptance through administrative review rather than physical inspection