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Personal Emergency Response Systems for Older Adults

Active
036-26State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Wayne County Department of Aging and Youth is seeking a qualified vendor to provide and manage a Personal Emergency Response System (PERS) program for older adults, aiming to support independence, health, and safety. The selected vendor must be headquartered in New York State or maintain a physical presence within 75 to 100 miles of Wayne County, operate a U.S.-based call center, and assume full responsibility for supplying, installing, monitoring, and maintaining approximately 250 PERS units with pendants, all of which must remain the vendor’s property. The vendor is required to handle all ongoing services including battery replacements, accessory updates, removals, and installations for new and existing participants, whether directly or through a disclosed subcontractor. The program expects to serve around 250 subscribers, with flexibility for the number to fluctuate based on departmental needs. Any currently installed units remain the property of the existing contractor and must be retrieved and returned to the Department upon transition, after which they will be handed back to the previous vendor. The solicitation, numbered 036-26, is open for responses until August 14, 2026, and is issued under the agency’s purchasing policies. Proposals must demonstrate the vendor’s operational capacity, compliance with geographic and call center requirements, and ability to ensure seamless service continuity. All equipment and services must be provided without transferring ownership to the Department. Primary contact for inquiries is Amy Haskins, Director of Aging and Youth, with Chris O’Connor as the Purchasing Agent, both reachable through the provided contact details. The performance location is within New York State, and the solicitation is managed by the Area Agency on Aging based in Lyons, NY.

General Info

Vendor must provide, install, monitor, and maintain 250 PERS units in Wayne County with U.S. call center and New York presence.

Agency

New York → Area Agency on AgingView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

(3)

Personal Emergency Response Systems for Older Adults.pdf

PDF

Proposal Forms for RFP Submission

PDF•proposal-forms

Wayne County Owner-Contractor Agreement Sample

PDF•contract-document

AI Contract Breakdown

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Timeline

PhaseSolicitation
Posted

Solicitation

Response Deadline

Submission deadline

Response Deadline

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Organization & Contact Information

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AgencyNew York → Area Agency on Aging
Contacts2 people available
OfficeLyons, NY, 14489, US
Organization / Agency
New York → Area Agency on Aging
View Agency Profile
Office AddressLyons, NY, 14489, US
Contacts
Amy HaskinsDirector of Aging and Youth
contact@example.gov
+1 (555) 000-0000
Chris O'ConnorPurchasing Agent
contact@example.gov
+1 (555) 000-0000

Full Description

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Wayne County Department of Aging and Youth promotes independence, health, dignity, and quality of life for older adults and their families. One of the programs supporting this goal is the Personal Emergency Response System (PERS) program. The Department subcontracts this service and is issuing this solicitation in compliance with purchasing policies. The Wayne County Department of Aging and Youth is interested in contracting certain responsibilities of this program to an experienced and capable vendor ("Vendor") whose headquarters are located within the State of New York, or has a physical location or a branch within 75 to 100 miles of Wayne County Department of Aging of Youth to facilitate a timely response to the department's requests for services, and uses a United States-based call center. At a minimum, 1) The Vendor will provide and install approximately 250 PERS units and accessories (pendants for all units) with Vendor-owned equipment. If Vendor does not directly own the units, but will be renting or subcontracting that function, information on the subcontractor must be provided; and 2) The Vendor will monitor these units for a monthly fee from the time of installation onward (if Vendor does not directly monitor the units, but will be subcontracting that function, information on the subcontractor must be provided). The Vendor will continue to handle all removals, installations, accessory and battery replacement, and other routine maintenance duties after initial installation of these units for all future PERS referrals from the Department. Units and all associated equipment will remain the property of the Vendor. The Department expects the program will continue with approximately 250 subscribers, but this number may increase or decrease at the Department's option. Units currently installed are the current contractor's property and must be retrieved and returned to the Department during installation if a new vendor is selected. The Department will turn those units over to the current vendor.

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