Program Administration and Subscriber Management

The contract seeks a subcontractor to administer and manage subscriber enrollment, account updates, reporting, and compliance activities for the PERS program under the Area Agency on Aging in New York. Responsibilities include maintaining accurate and up-to-date participant records, ensuring adherence to program standards, and delivering service metrics that demonstrate operational effectiveness and regulatory compliance. The subcontractor must support the end-to-end lifecycle of participant engagement, from initial enrollment through ongoing account management and data reporting, with an emphasis on precision, timeliness, and confidentiality. This is a subcontract solicitation posted on July 17, 2026, with a response deadline of August 14, 2026. It is classified under NAICS code 541611 for administrative management and general management consulting activities. The contract does not specify a set-aside type, nor does it designate a point of contact or detailed place of performance beyond the agency’s location in New York. Proposals must align with the administrative demands of public elder service programs, requiring robust systems for data integrity, participant communication, and compliance reporting to uphold program integrity and regulatory requirements.