This Government Contract opportunity from New York was posted on July 17, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
24/7 Call Center and Emergency Monitoring Services
Contract Overview
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AI Contract Overview
The contract requires a 24/7 call center to provide continuous monitoring and emergency response services for Personal Emergency Response System users, including immediate response to distress signals, verification of user status, and seamless coordination with local emergency services to ensure timely assistance. The scope demands round-the-clock availability, trained personnel capable of handling high-pressure situations, and protocols to confirm the well-being of individuals who rely on the system, with a focus on rapid and accurate dispatch of appropriate emergency resources. This subcontract is issued by the Area Agency on Aging in New York under NAICS code 561612 for alarm monitoring and other security services. Proposals must be submitted by August 14, 2026, at 6:00 PM, with no set-aside provisions specified. While the exact location of performance and point of contact are not detailed, the services are expected to support users across New York, and the contractor must be fully equipped to operate a scalable, reliable, and responsive emergency monitoring infrastructure without interruption. All operations must align with state and federal standards for emergency response and user safety.
General Info
Place of Performance
NY, USASet-Aside
Documents
This scope was carved out of 036-26.
The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.
Personal Emergency Response Systems for Older Adults
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
The breakdown needs solicitation documents. None were found from this contract's source.
Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from New York → Area Agency on Aging
Same awarding agency
Earlier notices in this NAICS code
Posted before this notice, open and closed
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