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24/7 Call Center and Emergency Monitoring Services

Active

State & Local

Response Deadline08/14/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires a 24/7 call center to provide continuous monitoring and emergency response services for Personal Emergency Response System users, including immediate response to distress signals, verification of user status, and seamless coordination with local emergency services to ensure timely assistance. The scope demands round-the-clock availability, trained personnel capable of handling high-pressure situations, and protocols to confirm the well-being of individuals who rely on the system, with a focus on rapid and accurate dispatch of appropriate emergency resources. This subcontract is issued by the Area Agency on Aging in New York under NAICS code 561612 for alarm monitoring and other security services. Proposals must be submitted by August 14, 2026, at 6:00 PM, with no set-aside provisions specified. While the exact location of performance and point of contact are not detailed, the services are expected to support users across New York, and the contractor must be fully equipped to operate a scalable, reliable, and responsive emergency monitoring infrastructure without interruption. All operations must align with state and federal standards for emergency response and user safety.

General Info

24/7 emergency monitoring and response for PERS users across New York, compliant with state and federal standards.

Agency

New York → Area Agency on AgingView Agency

NAICS

561612 - Security Guards and Patrol ServicesView NAICS

Place of Performance

NY, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedJul 17

subcontract

Response DeadlineAug 14

Submission deadline

Response Deadline

08/14/2026, 06:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencyNew York → Area Agency on Aging

ContactsNo contacts available

OfficeN/A

Organization / Agency

New York → Area Agency on Aging

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 monitoring of PERS users, respond to emergency calls, verify user status, and coordinate dispatch with emergency services.

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