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24/7 Help Desk & Customer Support Operations

Active

State & Local

Response Deadline09/01/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of comprehensive 24/7 customer support services for healthcare providers and pharmaceutical representatives, with responsibilities including triaging and responding to emails, resolving operational issues, and managing inquiries related to prior authorizations and rebate programs. Support must be available around the clock to ensure timely assistance and maintain continuity in healthcare administrative processes. The work is categorized under NAICS code 561421 for temporary help services and is structured as a subcontract through Sfaa Procurement Services, representing the state of South Carolina. The solicitation was posted on June 23, 2026, with a submission deadline of September 1, 2026, at 3:00 PM. Performance location details are unspecified, and no set-aside provisions or organizational type restrictions are indicated. All submissions must be made via the provided South Carolina business portal link.

General Info

24/7 customer support for healthcare providers via South Carolina subcontract, deadline September 1, 2026

Agency

South Carolina → Sfaa Procurement ServicesView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

SC, USA

Set-Aside

NONE

Documents

This scope was carved out of 5400029905.

The full solicitation package (24 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PHARMACY BENEFIT SERVICES (PBS)

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Timeline

PostedJun 23

subcontract

Response DeadlineSep 1

Submission deadline

Response Deadline

09/01/2026, 03:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencySouth Carolina → Sfaa Procurement Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

South Carolina → Sfaa Procurement Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide 24/7 customer support for providers and pharmaceutical representatives, including triaging emails, resolving issues, and supporting prior authorization and rebate inquiries.

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