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Professional Answering & Message Routing Services

Active

State & Local

Response Deadline09/30/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Professional Answering and Message Routing Services supports prime contractors on Alabama State Parks projects by providing 24/7/365 call center operations. The selected provider will manage the 1-800-ALAPARK line, routing messages to park contacts via email according to state protocols while maintaining an average answer speed of less than 30 seconds. The contractor must possess the necessary call center infrastructure and reporting software to deliver continuous answering services and daily call logs. This opportunity is managed by the Alabama Park Division Admin under NAICS code 561421, with a response deadline of September 30, 2026.

General Info

24/7 call center and message routing services for Alabama State Parks projects.

Agency

Alabama → Park Division Admin

NAICS

561421 - Telephone Answering Services

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000036687.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Conservation/Parks/HQ - Answering Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedSep 25

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 11:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyAlabama → Park Division Admin

ContactsNo contacts available

OfficeN/A

Organization / AgencyAlabama → Park Division Admin

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs 24/7/365 professional call answering and message routing for prime contractors on Alabama State Parks projects. Answers the 1-800-ALAPARK line, routes messages via email to park contacts per state protocol, and maintains an average speed of answer under 30 seconds. Requires call center infrastructure and reporting software to provide daily call logs. Delivers continuous call answering and daily call listings.

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