Fraud, Waste and Abuse (FWA) Hotline Services

The County of Riverside, through its Auditor Controller’s office, is soliciting proposals for a comprehensive Fraud, Waste, and Abuse (FWA) Hotline Services solution to enhance accountability and transparency across county operations. The contract requires qualified vendors to deliver and manage a fully integrated reporting system that includes a toll-free telephone hotline, a secure, hosted internet-based reporting platform, and a robust case management system capable of securely tracking, monitoring, and resolving all submitted reports. The solution must ensure confidentiality, data integrity, and efficient workflows for handling allegations while supporting compliance and internal investigations. Proposals must be submitted by August 3, 2026, under solicitation number ACARC-0031, with all services to be performed within California. The County seeks experienced providers with a proven track record in designing and operating FWA reporting systems, emphasizing ease of use, accessibility, and scalability for county-wide adoption. Primary point of contact for inquiries is Yvette Barajas, reachable via phone or email, and additional details are available through the official public procurement portal. The solicitation is open to all competent parties without geographic or organizational set-asides, aiming to select the most capable and reliable service provider to support the County’s commitment to ethical governance.