This Solicitation opportunity from California was posted on July 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Fraud, Waste and Abuse (FWA) Hotline Services

Closed

ACARC-0031State & Local

Submission Closed08/03/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Live Answering Services

Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is seeking proposals for live answering, dispatching, and work order entry services. This solicitation is specifically designated for small businesses, including certified veteran-owned, service-disabled veteran-owned, women-owned, and HUBZone small businesses. The primary objective of the contract is to secure professional communication and administrative support to manage incoming calls and coordinate service requests. Interested parties must submit their responses by the deadline of November 12, 2026. The opportunity falls under NAICS code 561421 and is managed by the primary point of contact, Hadi Otaky. This procurement aims to streamline the agency's dispatching operations and ensure efficient work order entry for its housing services.

Housing Authority of the City of Los Angeles

POSTED

DEADLINE

Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

Broadland Housing Association Limited

POSTED

DEADLINE

26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

Broadland Housing Association Limited

POSTED

DEADLINE

Answering Service - After Hours

Solicitation # 27-P-00025

The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.

POSTED

DEADLINE

HWRP 24-Hour Odor Complaint Call Answering Services

Solicitation # 221532

The City of Los Angeles is seeking a contractor to provide 24-hour call answering services for the El Segundo Odor Complaint Hotline under solicitation number 221532. This service is a requirement of the AQMD Odor Abatement Order and necessitates a live operator available 24/7 to handle resident calls. Key technical requirements include priority ringing, auto call forwarding, and message dispatching. The selected contractor will be responsible for answering complaints, contacting the SCAQMD, referring issues to the HWRP, and providing necessary notifications to LASAN and El Segundo staff. Interested vendors must submit their responses by December 2, 2026, at 6:00 PM. All inquiries regarding the bid should be directed to Kris Flaig.

POSTED

DEADLINE

VT (Vertical Transportation) Emergency Phone Service

Solicitation # RP 0193-26

Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.

POSTED

DEADLINE

External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

POSTED

DEADLINE

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

DEADLINE

Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

The County of Riverside, through its Auditor Controller’s office, is soliciting proposals for a comprehensive Fraud, Waste, and Abuse (FWA) Hotline Services solution to enhance accountability and transparency across county operations. The contract requires qualified vendors to deliver and manage a fully integrated reporting system that includes a toll-free telephone hotline, a secure, hosted internet-based reporting platform, and a robust case management system capable of securely tracking, monitoring, and resolving all submitted reports. The solution must ensure confidentiality, data integrity, and efficient workflows for handling allegations while supporting compliance and internal investigations. Proposals must be submitted by August 3, 2026, under solicitation number ACARC-0031, with all services to be performed within California. The County seeks experienced providers with a proven track record in designing and operating FWA reporting systems, emphasizing ease of use, accessibility, and scalability for county-wide adoption. Primary point of contact for inquiries is Yvette Barajas, reachable via phone or email, and additional details are available through the official public procurement portal. The solicitation is open to all competent parties without geographic or organizational set-asides, aiming to select the most capable and reliable service provider to support the County’s commitment to ethical governance.

General Info

Riverside County seeks FWA hotline and case management system provider by August 3, 2026, with confidentiality and scalability requirements.

Agency

California → County of Riverside

NAICS

561421 - Telephone Answering Services

Place of Performance

CA, USA

Set-Aside

NONE

Documents

RFP ACARC-0031 Fraud, Waste and Abuse Hotline Services

rfp

High

RFP ACARC-0031 Terms and Conditions for FWA Hotline Services

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 10

Solicitation

Response DeadlineAug 3

Deadline has passed

Submission Closed

08/03/2026, 08:30:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → County of Riverside

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → County of Riverside

Office AddressN/A

Contacts

Yvette Barajas

contact@example.gov

+1 (555) 000-0000

Full Description

The County of Riverside Purchasing Department on behalf of the Auditor Controller is seeking proposals from competent parties qualified in providing Fraud, Waste, and Abuse (FWA) Hotline Services for the County of Riverside’s Auditor Controller. The County of Riverside seeks proposals from qualified and experienced service providers to implement and manage a comprehensive Fraud, Waste, and Abuse (FWA) reporting solution. This solution must include a toll-free telephone hotline, a hosted internet-based reporting platform, and an integrated case management system that supports secure tracking, monitoring, and resolution of all submitted reports.