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Salt Lake City Request for Proposals SLCI27013 - AI Enabled Non-Emergency Public Safety Call Handling and Assistive Solution

Active

SLCI27013State & Local

Response Deadline08/13/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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Salt Lake City Corporation is seeking qualified offerors to submit competitive sealed proposals for an AI-enabled solution designed to handle non-emergency public safety calls and provide assistive services to the city’s Emergency 911 Department. The initiative aims to enhance operational efficiency by diverting non-emergency inquiries away from emergency lines, improving response times for true emergencies, and delivering more effective civilian assistance through intelligent automation. The solicitation, identified as SLCI27013, was posted on July 16, 2026, with a strict response deadline of August 13, 2026. Proposals must demonstrate proven capabilities in deploying scalable, secure, and compliant AI systems that integrate seamlessly with existing public safety infrastructure while ensuring data privacy and accessibility for all residents. The point of contact for inquiries is Aron LoCoco at aron.lococo@slc.gov, and all submissions must adhere to the requirements outlined on the official opportunity page hosted on the Utah BonfireHub platform.

General Info

Salt Lake City seeks AI solution to manage non-emergency 911 calls by August 13, 2026, ensuring security, compliance, and seamless integration.

Agency

UtahView Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

UT, USA

Set-Aside

NONE

Documents

(6)

SLCI27013 Attachment 3 Cost Proposal

XLSX•cost-sheet

RFP SLCI27013 AI-enabled Non-Emergency Public Safety Call Handling Solution

DOCX•rfp

SLCI27013 RFP Evaluation Score Sheet for AI Enabled Non-Emergency Public Safety Solution

XLSX•score-sheet

Salt Lake City RFP SLCI27013 AI Enabled Non-Emergency Public Safety Call Handling

DOCX•rfp

SLCI27013 Sample Agreement for AI Enabled Non-Emergency Call Handling

DOCX•contract-document

Confidential and Proprietary Info Declaration Form

PDF•confidentiality-claim-form

AI Contract Breakdown

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Timeline

PhaseSolicitation

PostedJul 16

Solicitation

Response DeadlineAug 13

Submission deadline

Response Deadline

08/13/2026, 08:00:00 PM UTCin 26 days

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Organization & Contact Information

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AgencyUtah

Contacts1 person available

OfficeUT, USA

Organization / Agency

Utah

View Agency Profile

Office AddressUT, USA

Contacts

Aron LoCoco

contact@example.gov

Full Description

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Salt Lake City Corporation is soliciting competitive sealed proposals from qualified offerors to provide an AI-enabled non-emergency public safety call handling and assistive solution for the City's Emergency 911 Department.

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