Cloud Bases Phone System for Davis County (Re-post)

Davis County, Utah, is seeking a vendor to replace its current on-premises Avaya phone system with a comprehensive cloud-based solution by May 1, 2027. The project involves transitioning approximately 1,200 users, including a mix of on-premises and remote staff, and requires the integration of unified communications features such as IP telephony, SIP trunking, video conferencing, instant messaging, network fax services, and SMS texting. The vendor must provide a detailed implementation plan, hardware recommendations—specifically addressing the compatibility of Avaya J179 SIP phones—and robust security measures to prevent spoofing and reduce spam. The solicitation process, identified as DC2026-06, utilizes a two-tier evaluation method where vendors must achieve a minimum technical score of 80% to proceed to the cost evaluation. Technical criteria account for 70% of the total score, while cost represents 30%. Selected vendors may be required to perform demonstrations with the actual project team. Compliance requirements include certification against the boycott of the State of Israel per Utah Code, registration with the Utah Department of Commerce, and adherence to the Utah Government Data Privacy Act. Proposals must be submitted via Bonfire by September 28, 2026, and include a separate cost report, a signed vendor proposal form, and a claim of business confidentiality.