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Omnichannel Communication Infrastructure

Active

State & Local

Response Deadline09/30/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Omnichannel Communication Infrastructure subcontract for the State of Idaho focuses on providing and maintaining critical technical infrastructure for prime contractors working on Idaho Department of Health and Welfare projects. The scope of work involves implementing telephony systems integrated with the national 988 network, alongside the delivery of secure, HIPAA-compliant chat and SMS platforms. To ensure high reliability and scalability, the project utilizes Cloud-based CCaaS, VoIP infrastructure, and encrypted chat interfaces designed to maintain over 99.9 percent availability. This effort falls under NAICS code 518210 and requires a fully operational communication platform capable of supporting sensitive health and welfare services.

General Info

Idaho health infrastructure subcontract for HIPAA-compliant telephony, SMS, and 988 network communication systems.

Agency

State of IdahoView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 1404.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Idaho Crisis and Suicide Hotline Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 26

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 11:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyState of Idaho

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Idaho

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Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains technical infrastructure for prime contractors on Idaho Department of Health and Welfare projects. Implements telephony systems integrated with the national 988 network and provides secure, HIPAA-compliant chat and SMS platforms. Utilizes Cloud-based CCaaS, VoIP infrastructure, and encrypted chat interfaces to ensure 99.9%+ availability. Delivers a fully operational, scalable communication platform.

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