26-448DOIT-SEC44-B-52896 | SMS & Voice Multi-Factor Authentication

The Illinois Department of Innovation and Technology is soliciting bids for a fully managed, cloud-hosted Messaging Service to provide outbound SMS and automated voice call delivery. This service is primarily intended to support multi-factor authentication (MFA) for State systems and other authorized outbound notifications, with historical usage averaging 2.5 million SMS messages and 60,000 voice minutes per month. Key technical requirements include a fully documented API for integration, compatibility with Okta, redelivery logic, and strict adherence to State of Illinois Cloud Security Requirements. The selected vendor must ensure that all data is stored and accessed only within State-approved locations and must perform scheduled maintenance exclusively between 2:00 a.m. and 3:00 a.m. CST on Mondays. This Invitation for Bid (IFB) will be awarded to the responsive and responsible bidder offering the lowest overall total price. Bidders must submit firm, fixed pricing directly through the BidBuy portal for domestic and international SMS and voice services for the first three years, as well as a fixed amount for implementation and transition. For evaluation purposes, all bidders are required to enter exactly $400,000 for the years four and five renewal term. Mandatory submission documents include the signed contract, vendor and financial disclosures, and a Business Enterprise Program Utilization Plan. The contract also mandates comprehensive insurance coverage, including $1,000,000 per occurrence for general commercial and auto liability, and compliance with the Illinois Information Technology Accessibility Act.