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Multi-Channel Communication Platform Support

Active

International

Response Deadline11/27/2026, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the London Borough of Newham involves the supply and management of a multi-channel digital communication platform to support prime contractors on family hub projects. The provider is responsible for establishing and maintaining secure telephone helplines and implementing moderated support services through text, WhatsApp, and virtual channels, utilizing VoIP and the WhatsApp Business API to ensure a functional communication system. The project mandates strict adherence to GDPR compliance and WCAG accessibility standards to ensure secure and inclusive access for all users. Interested parties must submit their responses by November 27, 2026, for this initiative categorized under NAICS code 518210.

General Info

Supply and manage multi-channel digital communication platforms for Newham family hub projects.

Agency

London Borough of Newham

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of ocds-h6vhtk-06cdab.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

AI Contract Breakdown

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Timeline

PostedOct 27

subcontract

Response DeadlineNov 27

Submission deadline

Response Deadline

11/27/2026, 12:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyLondon Borough of Newham

ContactsNo contacts available

OfficeN/A

Organization / AgencyLondon Borough of Newham

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and manages digital communication infrastructure for prime contractors on London Borough of Newham family hub projects. Sets up and manages secure telephone helplines and implements moderated support via text, WhatsApp, and virtual channels using VoIP and WhatsApp Business API. Ensures GDPR compliance and WCAG accessibility standards. Delivers a functional, multi-channel communication system.

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