Multilingual Customer Service and Member Support

The contract requires the provision of multilingual customer service to insured members, covering key functions such as enrollment assistance, benefit inquiries, claims status updates, and complaint resolution. Service providers must ensure accurate, timely, and culturally appropriate support across multiple languages to meet the needs of a diverse member base. A critical performance metric is the requirement to maintain no more than three customer complaints per month, underscoring the emphasis on quality, responsiveness, and member satisfaction. The contract is classified as a subcontract under NAICS code 561421 and is issued by the U.S. Embassy in Kinshasa under the Department of State. The place of performance is specified as Kinshasa, with no other geographic details provided. The solicitation was posted on June 25, 2026, and responses are due by July 25, 2026, at 16:00 UTC. No set-aside provisions are indicated, and there is no designated point of contact listed in the available data. Interested parties must submit proposals through the designated SAM.gov portal prior to the deadline.