After-Hours Support Services for Pre-Trip Notification System (PTNS)

This contract solicits after-hours support services for the Pre-Trip Notification System (PTNS) on behalf of NOAA Fisheries Northeast Fisheries Science Center, issued as a combined synopsis and solicitation under FAR Part 12 as a total small business set-aside under NAICS code 561421. The requirement is for live, in-person answering services during weekday after-hours (5:01 PM to 7:59 AM EST), 24/7 on weekends and federal holidays, with occasional daytime coverage during system outages or staff shortages. The contractor must adhere to the PTNS Answering Service User Guide and Troubleshooting Guide, maintain strict confidentiality through signed NDAs for all personnel, comply with NEFSC security protocols for system access, and ensure staff are fully trained on Flexible Date versus Fixed Date trip notification protocols. All services are performed at the Northeast Fisheries Science Center in Woods Hole, Massachusetts, though the offeror must propose their own place of performance. The period of performance begins July 27, 2026, with a one-year base contract and four additional one-year option periods extending through July 26, 2031. The contract employs a hybrid firm-fixed-price and time-and-materials structure, with a base monthly allocation of 2,000 minutes under firm-fixed-price and an additional 200 minutes under time-and-materials for surge support. The total quoted price is $9,556.45, with escalating T&M surcharges across option years. Key deliverables include monthly invoices, monthly progress reports due on the last Friday of each month, daily status summaries, electronic call recordings in .wav format, real-time PTNS entries, and comprehensive documentation such as staff lists, NDAs, and training records. Evaluation is based on corporate experience, technical approach, past performance, and price, with non-price factors considered significantly more important than price. Offers must be submitted electronically in three volumes—business, technical, and price—with the technical volume excluding pricing and limited to 12 pages total, supported by three corporate examples and corresponding CPARs. The government will pay by check within 30 days of accepting a completion invoice, and payments to small business subcontractors will be accelerated. The Contracting Officer’s Representative will be designated at award and will handle technical oversight and final acceptance of deliverables, but cannot modify contract terms. All offerors must be SAM.gov registered, comply with federal labor standards, and disclose use