This Combined Synopsis/Solicitation opportunity from Department Of Veterans Affairs was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Erie VAMC - Phone Answering Services

Awarded

36C24427Q0002Federal

Submission Closed07/02/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Live Answering Services

Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is seeking proposals for live answering, dispatching, and work order entry services. This solicitation is specifically designated for small businesses, including certified veteran-owned, service-disabled veteran-owned, women-owned, and HUBZone small businesses. The primary objective of the contract is to secure professional communication and administrative support to manage incoming calls and coordinate service requests. Interested parties must submit their responses by the deadline of November 12, 2026. The opportunity falls under NAICS code 561421 and is managed by the primary point of contact, Hadi Otaky. This procurement aims to streamline the agency's dispatching operations and ensure efficient work order entry for its housing services.

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Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

Broadland Housing Association Limited

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26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

Broadland Housing Association Limited

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Answering Service - After Hours

Solicitation # 27-P-00025

The City of Tampa Water Distribution department is soliciting quotes for an after-hours answering service under solicitation 27-P-00025. The selected provider will be responsible for answering, assigning, dispatching, reporting, and recording all calls 365 days per year, including holidays and weekends, in accordance with City protocols. Key requirements include the ability to support Telecommunications Relay Service or IP-relay in both English and Spanish. The contract includes specific line items for 14,000 standard completed calls and 1,000 emergency or outage-related calls. Bidders must provide an organizational history, at least three professional references, a detailed methodology and approach, an implementation timeline for account setup, and a list of dedicated employees and equipment. To avoid disqualification, applicants must certify their Florida business license and adhere to strict non-discrimination and civil rights compliance standards. The City may award the contract by division, line item, or aggregate total. The awardee is required to perform at least 51 percent of the work with its own forces and must provide daily call records, preferably in XML format. Failure to submit these reports may result in a 25 dollar per day penalty, and five such deductions within one month may trigger termination proceedings. Payment is processed approximately every 30 days following the receipt of correct invoices and is subject to the Florida Prompt Payment Act. All quotes must be submitted electronically via the OpenGov portal by the October 30, 2026, deadline.

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HWRP 24-Hour Odor Complaint Call Answering Services

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External Reporting Line

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DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for live answering, dispatching, and work order entry services under solicitation HA-2026-113. The selected vendor will provide 24/7 call handling, immediate dispatch of after-hours emergency calls, and technical integration into HACLA's business system via unique operator email addresses and a secure SMS service. Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. The contract is structured with a one-year base period and four subsequent one-year options, for a maximum term of five years. HACLA intends to award multiple contracts based on best value, evaluating proposals on qualifications, staffing, technical approach, and price. Proposals are due by November 12, 2026, at 11:00 a.m. PT and must be submitted via mail or hand delivery, as electronic submissions are not accepted. Required documentation includes a detailed price form, a list of subcontractors, a workforce profile, and an emergency contingency plan. Awardees must maintain comprehensive insurance coverage of $1,000,000 for workers compensation, commercial general liability, automobile liability, and cybersecurity. The contract mandates strict adherence to confidentiality and data protection for personally identifiable information, as well as compliance with Section 3 of the Housing and Urban Development Act of 1968 and various federal labor and safety standards.

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DEADLINE

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

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DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

This solicitation, numbered 36C24427Q0002, is a combined synopsis and request for quotation issued by the Department of Veterans Affairs through the 244-NETWORK Contract Office 4 for Phone Answering Services at the Erie VA Medical Center in Erie, Pennsylvania, including satellite locations in Warren, Bradford, Meadville, Venango, Franklin, and Ashtabula. The procurement is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) under NAICS code 561421, requiring offerors to be certified in the SBA database and compliant with small business size standards and limitations on subcontracting. The contract will be awarded as a firm-fixed-price agreement with a base period from October 1, 2026, through March 31, 2027, and up to three optional one-year periods extending through March 31, 2030. Services require 24/7 switchboard coverage with tasks including answering calls within five rings, routing internal and external communications, responding to emergency alarms and codes, operating Cisco phone systems and automatic call distribution equipment, and utilizing Microsoft Office applications. All personnel must hold a high school diploma, possess one to two years of call center experience, have knowledge of medical terminology, complete VA orientation and training, wear VA-issued identification badges, and maintain security clearances. Contractors must adhere to strict privacy and information security protocols, including annual VA privacy training, completion of a Contractor Security Control Assessment, and compliance with VA Directive 0710 on personnel suitability and background investigations. The contract incorporates multiple FAR clauses by reference, including 52.212-4 for commercial terms, 52.212-5 for statutory requirements, 52.203-17 for whistleblower rights, 52.203-19 and 52.203-18 prohibiting confidentiality agreements that restrict reporting, and 52.217-8 and 52.217-9 for optional service extensions. Performance will be monitored through the Quality Assurance Surveillance Plan (QASP), which mandates specific compliance metrics such as 90% of calls answered within five rings, 100% adherence to Privacy Act protections, prohibition of collect calls, and quarterly key inventories. Offerors must submit a Quality Control Program within one month of contract start and participate in bi

General Info

Service-Disabled Veteran-Owned Small Businesses sought for phone answering services at Erie VAMC, Pittsburgh, PA, via RFQ 36C24427Q0002, due July 3, 2026.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

NAICS

561421 - Telephone Answering Services

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Documents

Amendment 0001 to RFQ 36C24427Q0002 - Erie Phone Answering Services Q&A

amendment

High

Erie Quality Assurance Surveillance Plan (QASP)

qasp

High

Solicitation 36C24427Q0002 Erie Phone Answering

rfq

High

Solicitation 36C24427Q0002 Erie Phone Answering Updated

rfq

High

Historical Data Incident Log and Alarm Report 2026

other

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseAwarded

PostedJun 22

Combined Synopsis

Notice updatedJun 25

Response deadline changed from Jul 3, 2026 to Jul 2, 2026. The notice description changed.

AwardedOct 29

Contract was awarded

Submission Closed

07/02/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Contacts2 people available

OfficePITTSBURGH, PA, 15215, USA

Organization / AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Office AddressPITTSBURGH, PA, 15215, USA

Contacts

Ralph Mielnik

contact@example.gov

Nicholas Guzenski

contact@example.gov

Full Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number 36C24427Q0002 is issued as a (RFQ) for Phone Answering Services at the Erie VAMC in Erie, PA.

This acquisition is set-aside for small business concerns, SDVOSB. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

CLINs with quantities and units of measure can be found in the RFQ. (including option(s), if applicable).

Specific requirements are outlined in the Performance Work Statement (PWS) in the RFQ.

Q&A and quote submission deadlines are outlined within the RFQ.

Also included for vendor reference are the corresponding QASP and historical data that could be collected and shared.

6/25: Posting of amendment which includes amendment 1 document with answers to vendor questions received and updated RFQ document. The only changes to the RFQ document are the updated quote submission deadline and a typo of the incorrect solicitation number.