Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, September 16 at 2:00 PM EDT

Register Free →

This Combined Synopsis/Solicitation opportunity from Department Of Veterans Affairs was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Erie VAMC - Phone Answering Services

Closed
36C24427Q0002Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421
New
Federal
Telephone Operator Support Services l KCVA | Base plus four (4) option years
Solicitation # 36C25526Q0654
The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.
255-NETWORK Contract Office 15 (36C255)

POSTED

2 days ago

DEADLINE

in 5 days
NAICS: 561421
SLED
24-Hour Answering Service
Solicitation # PKS-RFP-27-0440
The City of Phoenix Parks and Recreation Department is soliciting offers under RFP PKS-RFP-27-0440 for a professional 24/7 bilingual inbound call center service. The selected vendor will handle calls regarding public safety, observations, and general concerns in City parks, utilizing City-provided scripts and FAQs. Key deliverables include the implementation of a secure, mobile-accessible online portal for real-time data access, the provision of searchable call logs in Excel or CSV format, and the delivery of quarterly and annual trend analysis reports. The contractor must also provide year-round technical support and maintain records for 24 months. The procurement process emphasizes strict compliance with federal and local regulations, including FTA federal certifications, Buy America requirements, and the City's Disadvantaged Business Enterprise (DBE) and Small Business Participation Plan. Award decisions will be based on a points-based scoring method to identify the most advantageous offer. Administrative requirements include a default payment term of net 45 days, though prompt payment discounts and a Single Use Account program are available. Contractors must adhere to non-discrimination policies, maintain a positive safety record, and grant the City audit rights for five years following contract completion. All offers must be submitted electronically through the City's procurement portal.
Parks and Recreation

POSTED

30 days ago

DEADLINE

in 11 days

AI Contract Overview

Show more

This solicitation, numbered 36C24427Q0002, is a combined synopsis and request for quotation issued by the Department of Veterans Affairs through the 244-NETWORK Contract Office 4 for Phone Answering Services at the Erie VA Medical Center in Erie, Pennsylvania, including satellite locations in Warren, Bradford, Meadville, Venango, Franklin, and Ashtabula. The procurement is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) under NAICS code 561421, requiring offerors to be certified in the SBA database and compliant with small business size standards and limitations on subcontracting. The contract will be awarded as a firm-fixed-price agreement with a base period from October 1, 2026, through March 31, 2027, and up to three optional one-year periods extending through March 31, 2030. Services require 24/7 switchboard coverage with tasks including answering calls within five rings, routing internal and external communications, responding to emergency alarms and codes, operating Cisco phone systems and automatic call distribution equipment, and utilizing Microsoft Office applications. All personnel must hold a high school diploma, possess one to two years of call center experience, have knowledge of medical terminology, complete VA orientation and training, wear VA-issued identification badges, and maintain security clearances. Contractors must adhere to strict privacy and information security protocols, including annual VA privacy training, completion of a Contractor Security Control Assessment, and compliance with VA Directive 0710 on personnel suitability and background investigations. The contract incorporates multiple FAR clauses by reference, including 52.212-4 for commercial terms, 52.212-5 for statutory requirements, 52.203-17 for whistleblower rights, 52.203-19 and 52.203-18 prohibiting confidentiality agreements that restrict reporting, and 52.217-8 and 52.217-9 for optional service extensions. Performance will be monitored through the Quality Assurance Surveillance Plan (QASP), which mandates specific compliance metrics such as 90% of calls answered within five rings, 100% adherence to Privacy Act protections, prohibition of collect calls, and quarterly key inventories. Offerors must submit a Quality Control Program within one month of contract start and participate in bi

General Info

Service-Disabled Veteran-Owned Small Businesses sought for phone answering services at Erie VAMC, Pittsburgh, PA, via RFQ 36C24427Q0002, due July 3, 2026.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Documents

(5)

Historical Data Incident Log and Alarm Report 2026

XLSXother

Solicitation 36C24427Q0002 Erie Phone Answering Updated

PDFrfq

Erie Quality Assurance Surveillance Plan (QASP)

PDFqasp

Solicitation 36C24427Q0002 Erie Phone Answering

PDFrfq

Amendment 0001 to RFQ 36C24427Q0002 - Erie Phone Answering Services Q&A

PDFamendment

AI Contract Breakdown

Uniform Contract Format

Sign up to view the full breakdown with detailed analysis of each section.

Timeline

1 update
PhaseClosed
Posted

Combined Synopsis

Amendment 1

Contract was updated

Response Deadline

Deadline has passed

Submission Closed

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)
Contacts2 people available
OfficePITTSBURGH, PA, 15215, USA
Organization / Agency
Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)
View Agency Profile
Office AddressPITTSBURGH, PA, 15215, USA
Contacts
Ralph Mielnik
Nicholas Guzenski

Full Description

Show more

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.


Solicitation number 36C24427Q0002 is issued as a (RFQ) for Phone Answering Services at the Erie VAMC in Erie, PA.


This acquisition is set-aside for small business concerns, SDVOSB. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.


CLINs with quantities and units of measure can be found in the RFQ. (including option(s), if applicable).


Specific requirements are outlined in the Performance Work Statement (PWS) in the RFQ.


Q&A and quote submission deadlines are outlined within the RFQ.


Also included for vendor reference are the corresponding QASP and historical data that could be collected and shared. 


6/25: Posting of amendment which includes amendment 1 document with answers to vendor questions received and updated RFQ document. The only changes to the RFQ document are the updated quote submission deadline and a typo of the incorrect solicitation number.

More opportunities from Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Same awarding agency

NAICS: 811310
New
Federal
Emergency Power Supply System (EPSS) Maintenance, Load Testing, Repair, and Compliance Services
Solicitation # 36C24426Q0932
Solicitation 36C24426Q0932 is a total set-aside for certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) to provide comprehensive maintenance, repair, and compliance services for the Emergency Power Supply System (EPSS) in Philadelphia, Pennsylvania. The scope of work includes preventive maintenance, operational and load testing, troubleshooting, and emergency response for diesel engine-driven generator sets, medium voltage 13.2 kV electrical distribution equipment, paralleling switchgear, and PLC control panels. Key deliverables include annual and semi-annual full-service maintenance, 36-month continuous load tests, and battery maintenance, all performed in accordance with NFPA, OSHA, Joint Commission, and VHA standards. The contract will be awarded as a firm-fixed-price agreement to the responsible quoter offering the lowest price who meets all minimum qualifications, including authorization to work on equipment listed in Appendix A and possession of necessary proprietary software. Offerors must provide evidence of experience with medium voltage load bank testing in healthcare or mission-critical environments from the past two years. Compliance with subcontracting limitations is required, stipulating that no more than 50 percent of the contract value may be paid to firms not listed as SDVOSBs or VOSBs in the VIP database. Quotes must be submitted via email to the Department of Veterans Affairs Network Contracting Office 4 by September 22, 2026.
Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

POSTED

1 day ago

DEADLINE

in 10 days
View Details
NAICS: 541380
New
Federal
Hood Inspection and Certification for Laboratory Service
Solicitation # 36C24426Q0840
Solicitation 36C24426Q0840 is a request from the Department of Veterans Affairs Network Contracting Office 4 for the annual inspection, certification, and maintenance of laboratory equipment at the Corporal Michael J. Crescenz VA Medical Center and its Community Living Center in Philadelphia, Pennsylvania. The scope of work includes performance testing, calibration, cleaning, and decontamination of chemical fume hoods, Class II biological safety cabinets, laminar flow units, incubators, clean rooms, and barrier isolators. All services must adhere to standards from OSHA, VHA, USP 797/800, ANSI/AIHA, and ANSI/ASHRAE. The contract structure consists of a base period and option years, featuring priced line items for scheduled maintenance and unpriced line items for emergency repairs. This procurement is a total set-aside for certified Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS 541380. To be eligible, offerors must be listed in the SBA certification database and provide a digital copy of an up-to-date Biosafety Cabinet Field Certifier certificate from the National Sanitation Foundation. Award will be based on the lowest price among responsible offerors who meet all submission requirements. Quotes must be submitted via email to Loretta Payne by 10:00 AM EST on September 21, 2026. Additionally, contractors must comply with strict labeling requirements for all tested equipment and adhere to subcontracting limitations, ensuring no more than 50 percent of the contract value is paid to non-VIP-listed SDVOSBs or VOSBs.
Testing Laboratories and Services

POSTED

1 day ago

DEADLINE

in 9 days
View Details

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 650+ contractors already using CLEATUS