This Combined Synopsis/Solicitation opportunity from Department Of Veterans Affairs was posted on June 25, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Erie VAMC - Phone Answering Services

Closed

36C24427Q0002Federal

Submission Closed07/02/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Federal

24/7 Telephone Operator and Telecommunications Support

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

On-Site Telephone Operator Services

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654_1

The Department of Veterans Affairs, through Network Contracting Office 15, is seeking a single award Firm Fixed Price contract for on-site telephone operator and telecommunications support services at the Kansas City VA Medical Center and its associated sites in Missouri. The contractor will be responsible for providing all necessary personnel, supervision, and management to ensure continuous service coverage 24 hours a day, 7 days a week. The contract structure consists of a base year with four additional option years, with individual bulk funded task orders to be issued by the contracting office. This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 561421, which carries a size standard of 19 million dollars. Solicitation number 36C25526Q0654 was scheduled for release around September 10, 2026, with a response deadline of September 17, 2026. All inquiries and submissions are directed to the Contracting Officer, Aubrey Visocsy.

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

Telephone Operator Support Services l KCVA | Base plus four (4) option years

Solicitation # 36C25526Q0654

The Department of Veterans Affairs Network Contracting Office has issued solicitation 36C25526Q0654 for a firm-fixed-price contract to provide 24/7 on-site telephone operator and telecommunications support services for the Kansas City VA Medical Center and its associated sites. This requirement is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561421. The contract structure consists of a base year starting October 1, 2026, with four optional extension years. The contractor is responsible for providing all personnel, management, and resources to handle internal and external call routing, emergency communications, alarm monitoring, and message delivery. Performance is measured against strict service levels, including an average speed of answer of 10 seconds or less, a maximum ring duration of 30 seconds, and an abandonment rate below 5 percent. Award decisions will be based on the most advantageous offer to the government, where non-price factors—specifically staffing and key personnel, the training plan, and quality review processes—are significantly more important than price. The contractor must adhere to rigorous security and privacy standards, including HIPAA compliance, VA cybersecurity directives, and personnel vetting. Invoicing is managed electronically through the Tungsten EIPP system, and performance is monitored via a Quality Assurance Surveillance Plan using a rating scale from Unacceptable to Superior.

255-NETWORK Contract Office 15 (36C255)

POSTED

DEADLINE

FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

Solicitation # RFP-2026-0003

The City of Barstow is seeking proposals for Fire and Emergency Medical Dispatch Services under solicitation number RFP-2026-0003. This local government opportunity is focused on securing professional dispatch services to be performed within Barstow, California. Interested parties must submit their responses by the deadline of September 14, 2026, at 4:00 PM PT. Detailed bid documents and addenda are available through the official City of Barstow business opportunities portal or the Biddingo platform.

POSTED

DEADLINE

New Mexico Crisis and Access Line Services

Solicitation # 27-630-7901-0007

The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.

New Mexico Human Services Department

POSTED

DEADLINE

24-Hour Answering Service

Solicitation # PKS-RFP-27-0440

The City of Phoenix Parks and Recreation Department is soliciting offers under RFP PKS-RFP-27-0440 for a professional 24/7 bilingual inbound call center service. The selected vendor will handle calls regarding public safety, observations, and general concerns in City parks, utilizing City-provided scripts and FAQs. Key deliverables include the implementation of a secure, mobile-accessible online portal for real-time data access, the provision of searchable call logs in Excel or CSV format, and the delivery of quarterly and annual trend analysis reports. The contractor must also provide year-round technical support and maintain records for 24 months. The procurement process emphasizes strict compliance with federal and local regulations, including FTA federal certifications, Buy America requirements, and the City's Disadvantaged Business Enterprise (DBE) and Small Business Participation Plan. Award decisions will be based on a points-based scoring method to identify the most advantageous offer. Administrative requirements include a default payment term of net 45 days, though prompt payment discounts and a Single Use Account program are available. Contractors must adhere to non-discrimination policies, maintain a positive safety record, and grant the City audit rights for five years following contract completion. All offers must be submitted electronically through the City's procurement portal.

POSTED

DEADLINE

Help Desk and User Support Services

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

DEADLINE

24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

POSTED

DEADLINE

Technical Assistance Response System (TARS) SupportThe contract is for the Technical Assistance Response System Support, aimed at providing timely and comprehensive helpdesk services to Rural Health Clinics addressing policy, billing, and clinical inquiries. The vendor is expected to deliver multilingual support to accommodate diverse patient populations and ensure accessibility across language barriers, while maintaining strict service level agreement tracking to guarantee prompt and reliable responses. The system must be designed for efficiency and scalability to meet the ongoing needs of clinics operating in underserved areas. This subcontract falls under NAICS code 561421 and is managed by the Health Resources and Services Administration under the Department of Health and Human Services. The work is intended to support federal health infrastructure by improving access to critical technical guidance for rural providers, though specific geographic performance locations and point of contact details are not provided. The solicitation was posted in May 2026, indicating a forward-looking procurement focused on strengthening operational capacity within the rural healthcare ecosystem.

Health Resources And Services Administration

POSTED

4 months ago

DEADLINE

N/A

AI Contract Overview

This solicitation, numbered 36C24427Q0002, is a combined synopsis and request for quotation issued by the Department of Veterans Affairs through the 244-NETWORK Contract Office 4 for Phone Answering Services at the Erie VA Medical Center in Erie, Pennsylvania, including satellite locations in Warren, Bradford, Meadville, Venango, Franklin, and Ashtabula. The procurement is exclusively set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) under NAICS code 561421, requiring offerors to be certified in the SBA database and compliant with small business size standards and limitations on subcontracting. The contract will be awarded as a firm-fixed-price agreement with a base period from October 1, 2026, through March 31, 2027, and up to three optional one-year periods extending through March 31, 2030. Services require 24/7 switchboard coverage with tasks including answering calls within five rings, routing internal and external communications, responding to emergency alarms and codes, operating Cisco phone systems and automatic call distribution equipment, and utilizing Microsoft Office applications. All personnel must hold a high school diploma, possess one to two years of call center experience, have knowledge of medical terminology, complete VA orientation and training, wear VA-issued identification badges, and maintain security clearances. Contractors must adhere to strict privacy and information security protocols, including annual VA privacy training, completion of a Contractor Security Control Assessment, and compliance with VA Directive 0710 on personnel suitability and background investigations. The contract incorporates multiple FAR clauses by reference, including 52.212-4 for commercial terms, 52.212-5 for statutory requirements, 52.203-17 for whistleblower rights, 52.203-19 and 52.203-18 prohibiting confidentiality agreements that restrict reporting, and 52.217-8 and 52.217-9 for optional service extensions. Performance will be monitored through the Quality Assurance Surveillance Plan (QASP), which mandates specific compliance metrics such as 90% of calls answered within five rings, 100% adherence to Privacy Act protections, prohibition of collect calls, and quarterly key inventories. Offerors must submit a Quality Control Program within one month of contract start and participate in bi

General Info

Service-Disabled Veteran-Owned Small Businesses sought for phone answering services at Erie VAMC, Pittsburgh, PA, via RFQ 36C24427Q0002, due July 3, 2026.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Documents

(5)

Historical Data Incident Log and Alarm Report 2026

XLSX•other

Solicitation 36C24427Q0002 Erie Phone Answering Updated

PDF•rfq

Erie Quality Assurance Surveillance Plan (QASP)

PDF•qasp

Solicitation 36C24427Q0002 Erie Phone Answering

PDF•rfq

Amendment 0001 to RFQ 36C24427Q0002 - Erie Phone Answering Services Q&A

PDF•amendment

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseClosed

PostedJun 22

Combined Synopsis

Amendment 1Jun 25

Contract was updated

Response DeadlineJul 2

Deadline has passed

Submission Closed

07/02/2026, 09:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

Contacts2 people available

OfficePITTSBURGH, PA, 15215, USA

Organization / Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)

View Agency Profile

Office AddressPITTSBURGH, PA, 15215, USA

Contacts

Ralph Mielnik

contact@example.gov

Nicholas Guzenski

contact@example.gov

Full Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number 36C24427Q0002 is issued as a (RFQ) for Phone Answering Services at the Erie VAMC in Erie, PA.

This acquisition is set-aside for small business concerns, SDVOSB. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

CLINs with quantities and units of measure can be found in the RFQ. (including option(s), if applicable).

Specific requirements are outlined in the Performance Work Statement (PWS) in the RFQ.

Q&A and quote submission deadlines are outlined within the RFQ.

Also included for vendor reference are the corresponding QASP and historical data that could be collected and shared.

6/25: Posting of amendment which includes amendment 1 document with answers to vendor questions received and updated RFQ document. The only changes to the RFQ document are the updated quote submission deadline and a typo of the incorrect solicitation number.