FWA Call Center Operations & Triage

The contract seeks a provider to operate a 24/7 multilingual call center dedicated to receiving, documenting, and triaging reports of fraud, waste, and abuse. The service must include comprehensive case logging and timely escalation of incidents to designated County personnel for further action. Operations must support callers in multiple languages to ensure broad accessibility and accurate intake of all reports. The provider is responsible for maintaining consistent, reliable service around the clock and ensuring all data is properly recorded and routed according to County protocols. This is a subcontract under the County of Riverside in California, with a NAICS code of 561421 indicating it falls under investigation and security services. The solicitation was posted on July 10, 2026, and responses are due by August 3, 2026. All performance activities must be conducted in alignment with the County’s requirements, though specific performance location details are not provided. Interested parties must submit proposals through the public procurement portal listed in the contract reference.