This Government Contract opportunity from North Carolina was posted on June 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Center Technology & Software Platform Support

Closed

State & Local

Submission Closed06/25/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

New

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Noridian Healthcare Solutions, LLC

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PA031-26, Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solut

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Gwinnett County Government

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Network Infrastructure & Cybersecurity Hardening

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AI System Implementation and Engineering Services

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

South Dakota State Government

POSTED

DEADLINE

Program Implementation and Training Specialist

POSTED

DEADLINE

Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 21 hours ago

DEADLINE

in 20 days

AI Contract Overview

The contract focuses on providing comprehensive support, configuration, and maintenance services for call center software platforms, which include CRM integration, call routing systems, reporting tools, and ensuring security compliance. It is positioned as a subcontract opportunity under the North Carolina UNC System Office, aligning with NAICS code 541512, which pertains to computer systems design services. The solicitation was posted on June 4, 2026, with a response deadline on June 25, 2026. While specific location details and points of contact are not provided, the work involves technical support aimed at enhancing and sustaining call center operational technology. This contract emphasizes maintaining seamless integration and secure functioning of call center software to support organizational communication and data management needs effectively.

General Info

Call center software support including CRM integration, call routing, reporting, and security compliance services.

Agency

North Carolina → Unc - System Office

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 68-SOCC0626.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PBS North Carolina Call Center

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 4

subcontract

Response DeadlineJun 25

Deadline has passed

Submission Closed

06/25/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyNorth Carolina → Unc - System Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

North Carolina → Unc - System Office

Office AddressN/A

ContactsNo contact information available

Full Description

Support, configure, and maintain call center software platforms including CRM integration, call routing systems, reporting tools, and security compliance.

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