This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on September 24, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Callegra UC Software

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W9124R19Q0044Federal

Submission Closed09/26/2019, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.

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Q999--GCH Technologies - Vanity Short Codes Annual Lease

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POSTED

DEADLINE

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Solicitation # 49369

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CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

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DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

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Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

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FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

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Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Department Of Defense → W6QM Micc-Yuma Prov Grd

Contract Value

$28,185.6

NAICS

561421 - Telephone Answering Services

Place of Performance

301 C St, YUMA, AZ, 85365, USA

Set-Aside

SBA

Awardee

COUNTERTRADE PRODUCTS, INC.

Award Issued Date

09/26/2019, 12:00:00 AM UTC

Documents

Attachment_1_-_Specifications_-_YPG_Callegra_UC_software.pdf

Attachment_2_-_Clauses_and_Provisions.pdf

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedSep 24

Combined Synopsis

Response DeadlineSep 26

Deadline has passed

Submission Closed

09/26/2019, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QM Micc-Yuma Prov Grd

Contacts2 people available

OfficeYUMA PROVING GROUND, AZ, 85365-9498, USA

Organization / AgencyDepartment Of Defense → W6QM Micc-Yuma Prov Grd

Office AddressYUMA PROVING GROUND, AZ, 85365-9498, USA

Contacts

JenniferContract Specialist

contact@example.gov

+1 (555) 000-0000

Maribel SanchezContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

This is a Combined Synopsis/Solicitation (CSS) for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, streamlined solicitation for commercial items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. This requirement is a commercial item acquisition in accordance with FAR Part 12 Acquisition of Commercial Items and FAR Part 13 Simplified Acquisition Procedures. Request for Quotes (RFQ) are being requested and a written solicitation will not be issued. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2019-06, Effective 10 September 2019 and Defense Federal Regulation Supplement (DFARS), current to DPN 20190913 (Effective 13 September 2019) Edition. Offerors that fail to furnish required representation or technical information as required by FAR provisions 52.212-1 Instruction to Offerors- Commercial Items. (DEVIATION 2018-O0013) or reject the terms and conditions of this solicitation shall be excluded from consideration. It is the responsibility of the contractor to be familiar with the applicable provisions and clauses which can be accessed in full text at www.farsite.hill.af.mil. This solicitation is being issued as a CSS under solicitation number W9124R-19-Q-0044, which will result in a single-award, firm fixed price contract. The North American Industry Classification System (NAICS) code is 561421 Telephone Answering Services with a size standard of $16,500,000.00. The applicable Product Service Code (PSC) is 5805 Telephone and Telegraph Equipment. In accordance with FAR 19.502-2(a), this procurement is automatically reserved exclusively for small businesses and shall be set-aside 100% for small business concerns. Offerors shall submit sufficient technical literature to enable the Government to determine that the proposed item meets or exceeds all of the technical capabilities of the Specification. Factors considered to this acquisition has been included within Attachment 1 - Specifications. Quotes will be evaluated on a Lowest Price Technically Acceptable (LPTA) basis and tradeoffs are not permitted. Award will be made on an all or none basis. An offeror must quote on all items in this solicitation to be eligible for award. Clause 52.212-2 the Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be the most advantageous to the Government. The following factors shall be used to evaluate offers: Technical Capability of the service offered to meet the Government requirement, and Price. Additional information can be found within the clause. The United States Army Yuma Proving Ground (USAYPG), Yuma, Arizona is requesting quotes for a quantity of one (1) each Callegra Level 2 Sustainment and Additional Private Cloud Prime Capacity (Telephone Voicemail Renewal). Please see attachment 1 for the required list of items. Quotes are being solicited on a brand name only basis to CallWare Technologies, LLC. is located at 8871 S Sandy PKWY STE 200 Sandy, UT 84070-6430, which is required in order to maintain functionality with the existing equipment. All quotes shall include transportation costs to USAYPG Yuma, Arizona 85365-9498 and be clearly marked with solicitation number W9124R-19-Q-0044 and emailed to the Point of Contact (POC) listed below or sent by facsimile to 928-328-6534. Arizona vendors are to include Arizona Privilege Tax. Shipping and taxes (if applicable) shall be incorporated into your proposed price. Payment will be made through Wide Area Work Flow (WAWF). Delivery shall be made to USAYPG, AZ 85365-9498 with FOB Destination. All responding vendors must be actively registered with System for Award Management (SAM) prior to award of contract. Information to register in SAM can be found at https://www.sam.gov/portal/public/SAM. All quotations shall be clearly marked with RFQ solicitation number W9124R-19-Q-0044 and emailed or sent to the Point of Contact (POC) below no later than September 26, 2019 at 10:00 AM Mountain Standard Time (MST). In additional, all technical questions concerning this requirement must be emailed to the POC below no later than September 25, 2019 at 10:00 AM MST. Responses to the CSS shall be submitted by the closing date and time. Attachments: Attachment 1 - Specifications Attachment 2 - Provision and Clauses