This Solicitation opportunity from Government of Canada was posted on May 8, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC) and Ombuds and Informal Resolution Services Office (OIRSO)

Closed

1000033052International

Submission Closed05/08/2024, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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AI Contract Overview

The Department of Justice Canada is seeking a bilingual Software as a Service platform to provide case management, reporting, and data analysis for the Office of the Federal Ombudsperson for Victims of Crime and the Ombuds and Informal Resolution Services Office. The required web-based solution must be user-friendly, feature an efficient search engine, and include a data entry interface that prevents the overwriting of case information. To comply with government standards, the system must meet specific accessibility and security requirements, allow for the deletion of transitory data, and ensure all data is stored on servers located within Canada. The successful contractor will provide a system capable of capturing and tracking client inquiries and activities across two distinct offices with unique workflows. The intended contract term is for five years, with the possibility of five additional one-year extensions under the same terms and conditions. Following several amendments to address questions and answers, the solicitation closing date was extended to May 8, 2024.

General Info

DOJ Canada seeks a bilingual SaaS case management platform for a five-year term.

Agency

Government of Canada → Department of Justice Canada

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

*Canada, CAN

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedMay 8

Solicitation

Response DeadlineMay 8

Deadline has passed

Submission Closed

05/08/2024, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Department of Justice Canada

Contacts1 person available

OfficeN/A

Organization / AgencyGovernment of Canada → Department of Justice Canada

Office AddressN/A

Contacts

Kayla PordonickPoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

Amendment 003 is being issued to post the Questions and Answers. **************************************************** Amendment 002 is being issued to post the Questions and Answers. NOTE: Included in this response is a solicitation closing date extension from April 23, 2024 to May 8, 2024 ************************************************************************************************************************ Amendment 001 is being issued to post the Questions and Answers. **************************************************** The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews. The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user. The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) and Ombuds and Informal Resolution Services Office (OIRSO) are two separate distinct Ombuds offices that operate within JUS. Each have a need to acquire a new commercially-available case management system. It is expected that both offices will have similar technical requirements, although specific fields/categories and work flows within the system will be different between the offices. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC/OIRSO to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups. JUS intends to award one (1) contract for this solution for five (5) years with the option to extend for an additional (5) periods of one (1) year each under the same terms and conditions. There are security requirements associated with this requirement. For additional information, consult Part 6 - Security Requirements, and Part 7 - Resulting Contract Clauses.