Case Manager for Oversized Vehicle Permit Program

The City of Palo Alto is seeking a professional services provider under RFP 199390 to provide intensive, housing-focused case management for individuals and households residing in oversized vehicles (OSVs). This pilot program aims to transition approximately 40 active participants from vehicular living to permanent, stable housing. The selected vendor will be responsible for conducting weekly site visits, performing comprehensive needs assessments using tools like VI-SPDAT, and developing individualized housing paths within 30 days of enrollment. Participants must be at or below 80% of the Santa Clara County HUD Area Median Income and adhere to the City's Good Neighbor Policy to maintain their parking permits. The contract is structured as a Not-To-Exceed Budget Per Task agreement with a primary performance period of 14 months, running from November 2026 through January 2027, with the pilot program itself scheduled for the 2027 calendar year and a potential one-year extension. Evaluation of proposals will heavily weigh key personnel qualifications, cost reasonableness, and adherence to the professional services agreement. Awardees must comply with strict background check certifications, including DOJ livescan clearances and California AB 506 requirements. Additionally, the contract mandates specific environmental standards for all printed materials and adherence to the City's Environmental Purchasing Policy.