CBOC Wi-Fi Services

The Department of Veterans Affairs South Texas Veterans Health Care System (STVHCS) located at Audie Murphy VA Hospital, 7400 Merton Minter Blvd, San Antonio Texas 78229, has a need for an Internet Service Provider plus Installation of Demarcation for Guest WI-FI Networks for various CBOCS located in the South Texas Veterans Health Care. The contract is for a Base year with 4 option years for Community Based Outpatient Clinics (CBOCs) defined in the scope work. SCOPE OF WORK/SPECIFICATIONS DESCRIPTION OF SERVICES The Contractor shall provide all materials, tools, and equipment necessary to provide Internet Services and installation of Demarcation for the Guest WI-FI Networks. The Contractor will provide installation of Fiber or copper DEMARC, monthly Internet services and any applicable modem / router to connect VA provided equipment to the internet as defined in the Scope of Work (SOW). The Internet Service Provider (ISP) will also need to be completely separated from the OIT VA Network to ensure safety and security of the OIT and Guest Network. SERVICES The Contractor will provide: All equipment and materials must be new, not refurbished, not rebuilt, nor 3rd party substitutes are acceptable. Provide all materials, tools, and labor for total project scope. Provide 5 Static IP Addresses Provide Dedicated Business Class Fiber or Copper Internet Access @ minimum 500 Mbps. Internet hand-off: Fiber or Copper. Contractor will provide Modem / Router that will connect to VA provided Firewall and associated equipment to the Internet. Contractor will configure Contractor Provided Modem / Router and make physical connections from Fiber Demarcation to contractor provided Modem / Router. VA Electronics staff will make physical connection from Modem / Router to VA provided Firewall. Above ceiling, Pipe Space and interstitial cabling will be suspended in new J-hooks through-out the facility Suspension points should be adequately spaced so that cabling is neat, tight, and does not droop more than 3 inches at any point No cabling will lie directly on top of ceiling tiles or light fixtures at any point No cabling will be draped over or wrapped around any existing piping Zip-ties or other pressure ties will not be used - all cabling shall be bundled with Velcro (type or brand) straps only Provide installation of all cabling and fiber components required herein Provide trash removal and clean-up of all debris through-out project duration Provide project management, oversight, planning, and technical support throughout the upgrade process. Specific Tasks, Details, and Locations Locations: Fisher House: 7485 Wurzbach Rd, San Antonio, TX 78229 PTRP: 4949 Gus Eckert Rd, San Antonio, TX 78240 Villa Serena: 4455 Horizon Hill Blvd, San Antonio, TX 78229 Balcones Silver & Gold: 4522 Fredericksburg Rd, San Antonio, TX 78201 Suites A-10 & A-88 Data Point: 8410 Data Point Dr., San Antonio, TX 78229 Bluff Creek: 4201 Medical Dr., San Antonio, TX 78229 Suite 260 NCFC: 17440 Henderson Pass, San Antonio, TX 78232 North Bexar: 16019 Nacogdoches Rd., San Antonio TX Suite 101 Aurora Oncology: 9102 Floyd Curl Dr., San Antonio TX 78240 Shavano Park: 4350 Lockhill-Selma Rd., San Antonio TX 78249 Suite 200 South Bexar: 4610 E. Southcross Blvd., San Antonio, TX 78222 Suite 100 Victoria OPC: 1908 North Laurent St., Victoria, TX 77901 Suite 150 Fiber / Copper Pathway Underground from edge of VA Properties or VA leased properties to inside the buildings via interstitial spaces, pipe spaces and above ceiling tiles when necessary. Follow all specific VA requirements as detailed below for earthwork, cabling, construction, etc. Contractor will work with VA Engineering Design Team and VA leased Building Owners to determine the best and safest route for underground fiber / copper installation from VA Property Line to Facility for demarcation. Dedicated Internet Access Requirements Service Availability: 99.99% (Outside of ISP scheduled maintenance or repairs) Average Time to Restore Service: Within 4 hours of outage regardless of the time of outage. Latency: 45ms Jitter: < 30ms Packet/Frame Loss: < 1% 500 Mbps minimum speed, 5 Static IP Addresses, Fiber or Copper Demarcation (Tested and Certified) and Modem / Router provided by ISP. Troubleshooting and Repair Any problems with the system must be isolated and repaired by the Contractor. The Contractor will troubleshoot the Contractor provided modem / router, software, or Fiber / Copper from VA property line to demarcation to determine the best method of repair. If problems are found, the Contractor shall contact the appropriate and authorized maintenance organization or company and track the trouble call until it is resolved. Reliability The Contractor shall be responsible for maintaining the operation of the contractor provided hardware e.g., modem / router and all fiber / copper infrastructure to DEMARC. The Contractor shall provide service availability with an expected 99.9% uptime outside of ISP maintenance and repairs 7 days a week 365 days a year. The Contractor shall provide enough bandwidth to provide internet service that meets facility usage requirements while performing normal internet functions (e.g., streaming video, email, network searches). Maintenance and Support Maintenance and support will begin after the installation and testing is complete and accepted by the VA site. Maintenance and support will be provided throughout the option year periods, if exercised by the Department of Veterans Affairs. The Contractor shall provide 24 hours / 365-day user support through a call center. The Internet access shall be available to the facility on a 24x7x365 except during periods of ISP scheduled maintenance when and if necessary. Provide the ability for the VA to send failed items back i.e. modem / router to the Contractor for replacement. ISP determined maintenance shall be scheduled during off peak hours of 2200hrs - 0400hrs seven days a week and 365 days of the year The Contractor shall provide 24 hours/365-day on-call technical support through a call center. The Contractor shall provide on-site support if deemed necessary by VA staff or the Internet Service Provider. The Contractor shall respond to VA Electronics staff via E-Mail or Phone for trouble tickets entered through the technical support call center. The Contractor shall physically respond onsite within 24 hours for issues that require onsite support determined by VA Staff or the Contractor. Contractor shall notify the COR at a minimum two hours prior to any onsite scheduled or repair work. FACILITY POINT OF CONTACT VA Contact Person: Abdias Villanea Contractor Telephone Number(s) of Service Department: _210 617 5300 ext. 15721__ COMPLIANCE WITH SECURITY & INFECTION CONTROL Additional Charges There shall be no additional charge for time spent at the site (during or after the normal hours of coverage) awaiting the arrival of additional FSE and/or delivery of parts. TECHNICAL REQUIREMENTS The Contractor shall deliver the hardware, software, and services necessary to provide Internet access for STVHCS Guest WI-FI that meets the following requirements: The Contractor shall provide and install a Fiber or Copper Demarcation (DEMARC) with a minimum speed of 500Mbps scalable option up to 1Gbps. The Contractor shall provide the modem / router necessary to connect to VA Firewall / WLC to the Internet. Contractor shall provide at least 5 static IP addresses. The Contractor shall adhere to the standards outlined by the National Fire Protection Association (NFPA-101 Life Safety Code). The Contractor shall work with Engineering Design Team to determine the best route for underground installation of Fiber or Copper. 5.1 Identification All contractors working shall be fingerprinted prior to being allowed to work on campus. Contractor ID badges can be obtained from PIV office typically 3-5 days after approved SAC form is received and fingerprints clear. ID badges are required for contractor employees working at Audie L. Murphy Medical Center. 5.2 Parking It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VAMC will not validate or reimburse for parking violations from the Contractor under any conditions. 5.3 Smoking, Weapons, and VA Regulations Smoking is prohibited inside any building at the VAMC. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of the VA regulations may result in citation answerable to the United States (Federal) District Court, not a local district, State, or Municipal court. 5.4 Vaccinations and Training All contractors must show proof of NEGATIVE TB results, annual Flu vaccination and COVID vaccination. All contractors must attend Infection Control Training held every Tuesday at 10am at the Audie L. Murphy Memorial Hospital located at 7400 Merton Minter, San Antonio TX 78229. SECURITY The contractor shall provide security for the vendor provided equipment. The Contractor shall provide for the physical security of Contractor equipment, as needed. VA shall provide the Contractor with escorted access to the wiring closets. Log files must be maintained for a one-year period. The Contractor shall adhere to all physical security and badge identification outlined by the VA Police while on site. Information Systems Officer, Information Protection The contractor will not have access to VA Desktop computers, nor will they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody.