Child Support State Disbursement Unit

The Florida Department of Revenue is seeking a single vendor to provide comprehensive State Disbursement Unit services for the collection and disbursement of child support payments under Title IV-D of the Social Security Act. The scope of work includes receipt and exception processing, bank deposits, disbursement processing, banking, and customer service. The selected vendor must secure and maintain an SDU facility within fifteen miles of the Department's office in Tallahassee, Florida, and assume responsibility for existing USPS post office box leases. The contract features a five-year initial term with a five-year optional renewal term. Award selection is based on best value, evaluated through a weighted scoring system focusing on project implementation, operational and technical requirements, receipts and disbursements, and the SDU system. Performance is monitored via monthly performance accountability measures, with financial consequences tied to the timely transmission of receipt and disbursement files. Pricing is structured through a cost sheet covering transition costs, a monthly unit rate for disbursements, unspecified tasks, and estimated operational costs. Vendors must comply with strict Florida and federal cybersecurity standards, including NIST CSF 2.0 and SP 800-53, and adhere to rigorous privacy and confidentiality laws.