Child Support State Disbursement Unit

The contract solicitation ITN 25/26-41 issued by the Florida Department of Revenue seeks to engage a single vendor to provide comprehensive State Disbursement Unit (SDU) services for Florida’s child support enforcement system. This fixed-rate, deliverable-based contract focuses on processing receipt and exception transactions, managing bank deposits and disbursements, reconciling financial data, and delivering customer service related to child support payments. The contract includes a five-year operations period following a planned cutover in October 2026 and may incorporate extensions. The solicitation emphasizes a competitive best-value selection based on multiple weighted factors such as project implementation planning, operational and technical service delivery, receipts and disbursements processing, banking capabilities, security and data safeguarding, personnel qualifications, and quality assurance. Performance criteria are aligned with state and federal regulatory requirements, including compliance with Florida Statutes, federal regulations (45 CFR parts), and security frameworks like NIST, ISO, and FedRAMP. Security clauses are mandatory and incorporated in full via contract subsections I.H, I.W, and I.X, underpinning data protection obligations through encryption, access controls, audit logging, and SOC audit compliance. Proposals are required in three separated volumes—administrative, technical, and cost submissions—with strict format, page limits, and labeling rules designed to facilitate fair evaluation and protect confidential information. Evaluation employs a weighted scoring system totaling 200 points across twelve main factors, focusing heavily on project planning, operational requirements, and financial transactions, with technical merit prioritized over price in the award decision. The contract enforces strict submission deadlines, inspection rights at the vendor’s premises, and detailed quality assurance provisions to monitor service delivery. Attachments include forms related to security acknowledgments, conflict-of-interest certifications, vendor responsibility, and performance bonding, though no financial values or detailed line-item pricing are specified within the solicitation documents. The place of performance is the State of Florida, with all services oriented to support the Department of Revenue’s child support payment processing infrastructure. Vendor questions and addenda were integrated through rounds one and two during solicitation, ensuring clarity and compliance. Overall, the contract demands robust operational capabilities, strict regulatory adherence, and comprehensive security measures to safeguard critical child support payments within Florida’s administrative framework.