Cisco Unified Communications Manager Upgrade

Escambia County, Florida, is seeking professional services to upgrade its existing Cisco Unified Communications environment, which currently includes Cisco Unified Communications Manager, Unity Connection, Unified Contact Center Express 12.5, Emergency Responder, Expressway, and Singlewire Informacast. The project aims to ensure continued support and optimal performance of these critical communication systems through a comprehensive upgrade process. The solicitation, titled "Cisco Unified Communications Manager Upgrade," was posted on October 21, 2025, with a response deadline of November 7, 2025. The contract is estimated to be valued between $500,000 and $1,500,000, and it is targeted at vendors capable of delivering planning, design, implementation, testing, and project closeout services. The procurement emphasizes detailed planning and execution, requiring vendors to submit quotes electronically along with supporting documentation such as certificates of insurance, Sunbiz registration, and W-9 forms. The scope includes developing project, test, and migration plans to facilitate a seamless upgrade to newer Cisco software versions, thereby maintaining system support and functionality. The project is managed by Escambia Facilities under the broader Florida state organization, with primary contact being Aaron Corrilo. The procurement process underscores the importance of technical expertise, timely delivery, and compliance with insurance and registration requirements to ensure a successful upgrade of the county’s vital communication infrastructure. More details and submission instructions are available through the designated procurement portal.