This Government Contract opportunity from Department Of Defense was posted on September 6, 2018. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Notice of Award to Sole Source Citrix Renewal

Awarded

PANROC18P0000064635Federal

Submission Closed08/24/2018, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 511210

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POSTED

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DEADLINE

N/A

AI Contract Overview

This requirement involves the procurement of Citrix software maintenance and renewal services to support the Logistics Modernization Program at Letterkenny Army Depot in Chambersburg, Pennsylvania. The scope includes maintenance for 10,800 concurrent user connections of Citrix XenApp Enterprise and Citrix EdgeSight for XenApp. The selected provider must be an authorized Citrix reseller capable of delivering 24/7/365 technical support, including software upgrades, patching, remote assistance, and problem resolution via phone, email, and online channels, including all federal holidays. The contract was pursued as a sole-source procurement from EC America, Inc. as the original equipment manufacturer to ensure technical support and warranty compliance. The period of performance is established from September 11, 2018, through September 10, 2019, with electronic delivery of services and certification of active support required within seven days of award. This action falls under NAICS code 511210 and was managed by the Army Contracting Command-Rock Island for the Department of Defense.

General Info

Agency

Department Of Defense → W4MM USA Joint Munitions Command

Contract Value

$380,376

NAICS

511210 - Software Publishers

Place of Performance

Letterkenny Army Depot, CHAMBERSBURG, PA, 17201, USA

Set-Aside

NONE

Awardee

EC AMERICA, INC

Award Issued Date

08/24/2018, 12:00:00 AM UTC

Documents

J&A - Citrix Software and Maintenance Renewal

justification-and-authorization

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

2 updates

PhaseAwarded

PostedJun 1

Sources Sought

Notice updatedJun 4

The notice description changed.

Type ChangedJun 25

Sources Sought → Presolicitation

Notice updatedJul 11

The notice description changed.

AwardedAug 24

Contract was awarded

Submission Closed

08/24/2018, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W4MM USA Joint Munitions Command

Contacts2 people available

OfficeROCK ISLAND, IL, 61299-5000, USA

Organization / AgencyDepartment Of Defense → W4MM USA Joint Munitions Command

Office AddressROCK ISLAND, IL, 61299-5000, USA

Contacts

Anissa M. BeasingerContract Specialist

contact@example.gov

+1 (555) 000-0000

Karen McElhineyContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

The purpose of this Request for Information (RFI) is to seek qualified offerors whom have the capability to provide software support to Letterkenny Army Depot in the form of Citrix Software Maintenance currently in use within the DISA DECC and LMP datacenters to effectively support and sustain the current infrastructure. This requirement is to support operations at Letterkenny Army Depot, PA. This RFI is for informational purposes only and is not to be construed as a commitment by the Government to procure a service, or for the Government to pay for the information received. No reimbursement will be made for any costs associated with providing information in response to this RFI or any follow up information requested. Consequently, no solicitation is being issued at this time. Therefore, no award will be made as a result of providing this information. The applicable size standard is $38.5 Million. The NAICS code for this requirement is 511210 Interested contractors must provide the following information with their response: a. Pricing, availability and documentation stating they can meet the software support requirements. b. Lead time (earliest possible service start date) c. Company Name, CAGE code, point of contact, phone number, and email address Software Support services required: Offeror must be an authorized reseller of Citrix System, Inc. ("Citrix") The offeror shall provide Logistics Modernization Program (LMP) with maintenance support to the following Citrix Software for the corresponding part numbers listed below: CLIN 0001: Part Number 4034250 Trans Type: MNT Serial Number LA-0001821097-97597 Citrix XenApp Enterprise 1X Concurrent User Connection Software Maintenance Renewal, Quantity: 10,800 Each. CLIN 0002: Part Number 4034795 Trans Type: MNT Serial Number LA-0001821097-97507 Citrix EdgeSight for XenApp Software Maintenance Quantity: 10,800 Each Offeror shall provide maintenance support which includes: Twenty four hours (24); seven (7) days per week, three hundred sixty-five days (365) on-line, email, phone access that will provide software upgrades, patching and remote support. The offeror shall provide diagnosis of software problems and continuous problem resolution by phone, e-mail, or online assistance, providing both responsive and proactive services that will allow operational efficiency. The offeror is required to perform services, if needed, on the following holidays: New Year's Day Labor Day Martin Luther King Jr.'s Birthday Columbus Day President's Day Veteran's Day Memorial Day Thanksgiving Day Independence Day Christmas Day Delivery Requirements: Delivery of this requirement shall be electronic and within seven (7) days of award. Additionally, the offeror shall provide either a Certificate of Support/Service or letter stating that service is active back to LMP representative within seven (7) days upon contract award. Place of Performance: The nature of the support to be provided required performance of support at the customers' facility. Citrix Software Maintenance Support shall be provided to the following location: PL ALTESS/LMP Letterkenny Army Depot 3N Overcash Ave Bldg. 3N Chambersburg, PA 17201 Period of Performance: The period of Performance shall be from 11 September 2018 through 10 September 2019. This market survey is for planning purposes only and shall not be construed as a request for proposal or as an obligation on the part of the US Government. All information submitted will be held in a close hold status. The contractor shall provide all information requested in this notification no later than (NLT) 3:00 PM, June 8, 2018 by electronic mail at no cost to the Government, to the Army Contracting Command-Rock Island (ACC-RI), ATTN: Stanley L. Bolton, email Stanley.l.bolton2.civ@mail.mil.

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