This Solicitation opportunity from Government of Canada was posted on January 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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City of Calgary - Request for Proposal - 25-1755 Customer Journey Mapping Services

Closed

AB-2026-00224International

Submission Closed02/10/2026, 04:01:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541618

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Procurement

POSTED

5 days ago

DEADLINE

in 26 days

AI Contract Overview

The City of Calgary is seeking a qualified consultant to develop detailed customer journey maps focused on supplemental waste management services for single and multi-family residents. This initiative aims to provide a comprehensive understanding of residents’ experiences, including their actions, emotions, pain points, needs, and accessibility issues throughout their interaction with the City’s waste management offerings. The consultant will identify gaps, inconsistencies, and barriers in current services, while highlighting opportunities to improve the overall customer experience by making services more user-friendly, inclusive, and intuitive. In addition to enhancing service delivery, the project will emphasize improving accessibility and equity for residents with diverse needs and abilities. Another key goal is to foster collaboration and accountability within The City by clarifying roles and responsibilities among stakeholders involved in these service touchpoints. The City plans to finalize one agreement for these deliverables, with the response deadline set for February 10, 2026, and the primary contact for this solicitation being Ana Eid Michel. The work will be performed in Alberta under the oversight of the City of Calgary.

General Info

Consultant to develop customer journey maps improving Calgary’s supplemental waste management services accessibility.

Agency

Government of Canada → City of Calgary

NAICS

541618 - Other Management Consulting ServicesView NAICS

Place of Performance

Alberta, CAN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed

PostedJan 12

Solicitation

Response DeadlineFeb 10

Deadline has passed

Submission Closed

02/10/2026, 04:01:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → City of Calgary

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → City of Calgary

Office AddressN/A

Contacts

Ana Eid MichelContracting Authority

contact@example.gov

Full Description

The City of Calgary is seeking a qualified Consultant to assist in the development of customer journey maps for single and multi-family residents related to supplemental waste management services. The process and outputs are expected to: a) Provide an understanding of The City’s residential customers and their experience throughout their waste management journey including actions, emotions, pain points, needs, and accessibility considerations. b) Highlight opportunities for The City to improve customer experience; reduce frustration or confusion; and make services more user-friendly, inclusive and intuitive. c) Identify gaps, inconsistencies or barriers in current service offerings and opportunities to enhance service delivery. d) Identify opportunities to improve accessibility and equity for all residents including those with differing needs, abilities or levels of access to supplemental waste management services. e) Foster collaboration and accountability among affected parties within The City and clarify roles and responsibilities across touchpoints. The City intends to enter into one (1) Agreement for the provision of the Deliverables.

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