Client and Provider Help Desk Support

The contract seeks a subcontractor to operate a 24/7 help desk supporting clients and providers with inquiries related to enrollment, claims processing, benefits navigation, and technical support, leveraging CRM and ticketing systems to manage and resolve cases efficiently. Services must be available around the clock to ensure uninterrupted assistance, with an emphasis on accurate documentation, timely response, and adherence to established protocols for issue escalation and resolution. The solicitation is classified under NAICS code 561499 for other support services and is posted by the Mississippi Office of Communicable Disease with a response deadline of May 29, 2026. While no set-asides or specific location details are provided, performance is expected to support state-level public health operations through direct client and provider engagement. All proposals must demonstrate proven experience in high-volume call center environments, proficiency with CRM platforms, and the ability to maintain data integrity and service level commitments under strict operational standards.