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Cloud Contact Center Services

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Cloud Contact Center Services supports prime contractors working on projects for the California Internal Services Department in Los Angeles. The scope of work involves the implementation and management of cloud-based call center infrastructure, specifically focusing on the deployment of contact center software, intelligent routing, and agent management tools. The primary objective is to deliver a fully operational cloud contact center environment capable of providing detailed performance metrics. This engagement falls under NAICS code 518111 and is designed to ensure efficient communication management and operational oversight for the agency's infrastructure projects.

General Info

Subcontract for implementing and managing cloud contact center services for California Internal Services.

Agency

California → Internal Services Department

NAICS

518111 - Internet Service Providers

Place of Performance

Los Angeles, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of ITS-I10611-S.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Telecommunications Services RFSQ 2026

AI Contract Breakdown

Uniform Contract Format

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Timeline

PostedFeb 19

subcontract

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Organization & Contact Information

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AgencyCalifornia → Internal Services Department

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Internal Services Department

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides cloud-based call center infrastructure and management for prime contractors on County of Los Angeles Internal Services Department projects. Implements cloud contact center software, routing, and agent management tools. Delivers operational cloud contact center environment and performance metrics.

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