Common Manual Initiative
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
General Info
Agency
Contract Value
$4,948,013.52NAICS
Place of Performance
Washington, DC, USASet-Aside
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Award Issued Date
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Organization & Contact Information
Full Description
The U.S. Department of Education, Office of Federal Student Aid (FSA), has awarded a direct 8(a) contract to Celiture, LLC under the Partnership Agreement between the Small Business Administration (SBA) and the Department of Education. This contract is for the design, development, piloting, and operationalization of a Direct Loan Common Manual.
This critical initiative aims to establish clear, concise, and consistent federal standards across high-impact servicing and collections functions, thereby reducing inconsistent borrower treatment across vendors, improving borrower understanding, engagement, and outcomes, and enabling effective implementation, oversight, and continuous improvement aligned with FSA’s Performance-Based Organization (PBO) authority under the Higher Education Act.
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