This Solicitation opportunity from North Carolina was posted on February 10, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Comprehensive Chatbot To Improve Communication Between The City Of Durham And Its Residents

Closed

25-0011State & Local

Submission Closed03/12/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

The City of Durham, North Carolina, has issued Request for Proposal 25-0011 to solicit vendors for the implementation of a comprehensive AI-powered chatbot designed to enhance communication between the city and its residents. This initiative for the Durham One Call service focuses on automating customer support, answering frequently asked questions, providing real-time updates, and offering multi-language support. The scope of work includes integrating the chatbot into the city website, with potential future expansions into omni-channel support and advanced AI learning capabilities. Interested vendors are invited to a pre-submittal conference via Microsoft Teams on Wednesday, February 19, 2025, at 2:00 PM. Final proposals must be submitted via email to Maurice Jenkins by Wednesday, March 12, 2025, at 5:00 PM. Compensation for the selected vendor will be structured based on the achievement of specific project milestones.

General Info

Durham seeks vendors for an AI chatbot to enhance resident communication and support.

Agency

North Carolina → City of Durham

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NC, USA

Set-Aside

NONE

Documents

RFP 25-0011 Durham One Call Chatbot Implementation

rfp

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

PhaseClosed

PostedFeb 10

Solicitation

Response DeadlineMar 12

Deadline has passed

Submission Closed

03/12/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNorth Carolina → City of Durham

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → City of Durham

Office AddressN/A

ContactsNo contact information available

Full Description

**** Pre-submittal conferences date, time, via TEAMS: Wednesday February 19, 2025, at 2:00 PM: Microsoft Teams Meeting ID: 219 605 940 432 Passcode: q8385Kc6**** RFP date, time, via EMAIL: Wednesday March 12, 2025, by 5:00 PM: Send too: document.write('maurice.jenkins'+'@'+'durhamnc.gov')For security reasons, you must enable JavaScript to view this E-mail address. ****