This Solicitation opportunity from Florida was posted on August 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Comprehensive Telehealth and Care Navigation

Closed

SS-26-00368State & Local

Submission Closed08/18/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

New

Live Answering Services

Solicitation # live-answering-services

The Housing Authority of the City of Los Angeles is seeking solicitations for live answering, dispatching, and work order entry services. This opportunity is specifically set aside for small businesses, including certified Veteran Owned, Service-Disabled Veteran Owned, Women-Owned, and HUBZone small businesses. The project falls under NAICS code 561421 and is managed by the primary point of contact, Hadi Otaky. Interested parties must submit their responses by the deadline of November 12, 2026. The solicitation was officially posted on October 18, 2026, and aims to secure professional communication and administrative support for the agency's operational needs.

Housing Authority of the City of Los Angeles

POSTED

DEADLINE

VT (Vertical Transportation) Emergency Phone Service

Solicitation # RP 0193-26

Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.

POSTED

DEADLINE

External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider under solicitation LFB133 to establish and operate an external reporting line for staff to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues to handle standard complaints, this external service is specifically commissioned for allegations involving Professional Standards Unit staff, Directors, and Senior Leadership team members. It will also be utilized in instances of perceived conflicts of interest or for cases that are exceptionally sensitive, complex, or exceed the current capacity of the Professional Standards Unit. The contract is estimated to run for three years, from January 4, 2027, to January 3, 2030, and is categorized under telephone-answering services. Award decisions will be based on a weighted evaluation consisting of a 70 percent technical score and a 30 percent commercial score. The presumptive winning bidder will be required to complete a cyber security questionnaire. The deadline for tender submissions is November 12, 2026, at 11:59pm.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.

POSTED

DEADLINE

Q999--GCH Technologies - Vanity Short Codes Annual Lease

Solicitation # 36C24527Q0022

The Department of Veterans Affairs, VISN 05, Veterans Crisis Line requires the exclusive leasing, management, and maintenance of two mission-critical SMS vanity short codes, 838255 (VETALK) and 98801 (988, press 1). These assets are essential for providing 24/7/365 crisis text messaging services and ensuring compliance with the Joshua Omvig Veterans Suicide Prevention Act and the No Veterans Crisis Line Call Should Go Unanswered Act. Due to GCH Technologies Inc. holding exclusive carrier-level ownership of these specific codes, the government has issued an intent to sole source this requirement under FAR 5.2, as replacing the codes would cause unacceptable risks to public safety and disrupt critical routing infrastructure. The contract will be awarded as a firm fixed price agreement based on the lowest price technically acceptable (LPTA) method, with pricing justified against an Independent Cost Estimate and previous Contract No. 36C24525P0022. The period of performance consists of one base year running from December 22, 2026, through December 21, 2027, with four additional option years, not to exceed a total of five years. This procurement is managed by the Network Contract Office 5 under solicitation number 36C24527Q0022, with a response deadline of October 22, 2026.

245-NETWORK Contract Office 5 (36C245)

POSTED

DEADLINE

Outage Dispatching Services

Solicitation # 49369

The City of Hudson, Ohio, through its Public Works Department, is soliciting bids for Outage Dispatching Services to support electric utility operations. The scope of work includes call intake, outage reporting, dispatch coordination, customer communication, and automated notifications. Key technical requirements involve integration with GIS, SCADA, AMI, Billing, and Work Order Management systems, as well as the maintenance of TTY/TTD capabilities for accessibility. The contractor will be responsible for logging all emergency and non-urgent calls and providing detailed analytics on outage durations, frequency, and crew arrival times. This is a unit price contract with a primary performance period of three years, running from January 1, 2027, to December 31, 2029, with an option for a three-year extension based on performance and pricing. The contract will be awarded to the lowest and best responsive bidder, provided the price does not exceed 10 percent above the estimated cost. Awardees must provide a bid guaranty, a performance bond, a maintenance bond, and two specific insurance policies. Invoices must be submitted to the Public Works Department within the first ten days of the month following service, with payment issued within 30 days of receipt.

POSTED

DEADLINE

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.

Northumberland County

POSTED

DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

DEADLINE

Help Desk and User Support ServicesThe Help Desk and User Support Services subcontract, managed by the Department of Health and Human Services Office of Acquisition and Grants Management, focuses on providing essential technical assistance for MPP users. The scope of work includes 24/7 help desk operations dedicated to technical support, user account management, and comprehensive troubleshooting to ensure continuous system availability and user efficiency. This engagement is categorized under NAICS code 561421 and is designated for performance in Baltimore. The contract was posted on August 7, 2026, establishing a framework for specialized support services to maintain operational stability for the agency's user base.

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

Hillsborough County intends to award a sole source procurement to MD Ally Services, P.A. for comprehensive telehealth and care navigation services supporting Hillsborough County Fire Rescue and Health Care Plan members. The contract, identified as solicitation SS-26-00368, has an estimated total value of $1,010,352.67 over a five-year period, with annual payments of approximately $202,070. The scope of work includes the implementation of a proprietary platform for Public Safety Telehealth and Mobile Integrated Healthcare, providing virtual-only care, patient diversion from emergency departments, and care coordination to reduce EMS and emergency department utilization. The service also encompasses non-clinical administrative management for physician-owned practices, ensuring all clinical care is delivered by certified emergency medicine physicians or licensed professionals in compliance with state and federal regulations. This procurement is conducted under Section 3-205(2)(b) of the County’s Procurement Policy because MD Ally Services, P.A. provides a proprietary integrated system already in use by the county, making them the exclusive provider capable of expanding these services without operational disruption. The county maintains the right to extend the performance period, adjust the scope of services, and increase the award amount based on evolving requirements. While the procurement is not a request for competitive bids, the county allows for challenges to the sole source award via the EUNA Procurement portal until the close date of August 18, 2026. No Federal Acquisition Regulation clauses are incorporated, as the award is based on local procurement policy and vendor certifications.

General Info

Hillsborough County awards MD Ally Services $1,010,352.67 for five-year telehealth and care navigation.

Agency

Florida → Hillsborough County

NAICS

561421 - Telephone Answering Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

MD Ally Services Sole Source Letter April 2026

justification-and-authorization

Low

Quote for 911 Emergency Telehealth Diversion Services - Hillsborough County Health Care Plan

quote

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 11

Solicitation

Response DeadlineAug 18

Deadline has passed

Submission Closed

08/18/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Hillsborough County

ContactsNo contacts available

OfficeFL, USA

Organization / AgencyFlorida → Hillsborough County

Office AddressFL, USA

ContactsNo contact information available

Interested Companies (21)

GlobalMed

SupplierHilliard, Ohio

Gov AlphaBrooklyn, NY

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Full Description

Hillsborough County intends to recommend the award of a sole source procurement to MD Ally Services, P.A., for comprehensive telehealth and care navigation for Hillsborough County Fire Rescue (HCFR) for a 5 (five)-year period at an estimated cost of $1,010,352.67. This service includes logistical support for Public Safety Telehealth and Mobile Integrated Healthcare programs; telehealth, member navigation, and care-coordination technology that integrates with existing public safety systems to create additional care pathways for non-emergency patients (“the Platform”); and non-clinical administrative and management services for physician owned medical practices delivering clinical care through the Platform. MD Ally Services, P.A. currently provides a telehealth and care-navigation platform, approved by the Board of County Commissioners on January 21, 2026, supporting emergency management services delivery for HCFR, and services will be expanded to provide virtual-only care, diversion, navigation, and support for Health Care Plan members. This ensures all clinical care is provided by certified emergency medicine physicians, or under the supervision of licensed medical professionals in full compliance with state and federal requirements. This procurement is being made in accordance with Section 3-205(2)(b) of the County’s Procurement Policy as MD Ally Services, P.A., is the provider of an already existing integrated system that this procurement will expand. The County reserves the right to extend the time period further, adjust the scope of services in response to changing conditions and updated requirements, and increase the resulting award accordingly.
This notice of intent is not a request for competitive proposals/bids.
Contractors who are able and interested in providing all the identified care, services, and platform must submit clear and convincing information to support a challenge to the intended award. Challenges to this procurement must be received no later than the specified Close Date of this sole source notice and must be submitted using the “submission” section in EUNA Procurement for this particular procurement. Absent any challenges, an award will likely be made after the Close Date.
The County will review properly submitted challenges (responses) to determine whether bona fide competition exists. Any such responses received by the deadline will be evaluated solely for the purpose of determining whether to conduct this procurement as a competitive solicitation.