Computer Aided Dispatch (CAD) System

The U.S. Secret Service is seeking a next-generation Computer Aided Dispatch system integrated with real-time situational awareness capabilities to enhance incident management and response coordination for its law enforcement personnel. This system must deliver secure, interoperable communications, advanced analytics, asset tracking, and mobile functionality, powered by assistive AI and robust geospatial tools within a unified platform. Flexibility in deployment is critical, requiring support for both cloud-based SaaS and on-premises environments to align with the agency’s stringent security protocols and infrastructure requirements. The solution must demonstrate proven interoperability with key regional partners in the National Capital Region, including Arlington County PD, Fairfax County PD, and the District of Columbia Office of Unified Communications, enabling seamless joint operations during major events while preserving each agency’s unique workflows, permissions, and business rules. The system is being procured under NAICS code 541512 with no set-aside designation, and performance is expected to occur in Washington, District of Columbia. Primary points of contact for inquiries include Jade Gaston and Angelique Tossie, with Kimberly Witcher serving as the Small Business Specialist.