Consulting Services for the Family Services Department

The contract involves providing consulting services to the Early Learning Coalition of Osceola County aimed at assessing, redesigning, and optimizing the Family Services Department. The primary goal is to enhance operational efficiency, improve customer service, strengthen staff capacity and training, and deliver a seamless, elevated family experience. The scope includes conducting a comprehensive evaluation of current operations, workflows, and policies, followed by developing a detailed family service journey map, organizational restructuring recommendations, and updated standard operating procedures. Additional deliverables encompass staff training plans, customer service standards, a capacity management tool, leadership coaching, and a 90-day implementation roadmap. The project budget is capped at $34,999, subject to funding availability, with services to be completed by September 30, 2025, at the Coalition’s Kissimmee office. The solicitation emphasizes strict adherence to federal and state contractual clauses, including requirements for background checks, compliance with environmental and labor standards, and prohibitions against lobbying or discriminatory practices. Contractors must comply with public records laws, report minority business enterprise spending, and ensure employment verification through E-Verify. Payment will be made after delivery and written acceptance of services, with a five-day inspection window and provisions for late payment penalties. The contract stipulates that performance is contingent upon appropriated funds, and termination rights are reserved for the Coalition if funding is unavailable or contractual obligations are breached. Overall, the contract seeks a qualified vendor capable of delivering strategic organizational and service improvements within a defined budget and timeline, ensuring compliance with comprehensive federal and state regulations.