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Contact Center Infrastructure (CCI) Engineering and Maintenance

Active

Federal

Response Deadline10/21/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Contact Center Infrastructure Engineering and Maintenance subcontract supports prime contractors on Department of Veterans Affairs projects by providing and managing critical technical infrastructure. The scope of work involves managing CCI platforms and tooling, conducting retain-or-replace evaluations, and ensuring seamless integration between CCI, Enterprise ITSM, and ServiceNow. The project specifically utilizes CCaaS platforms and Telephony/IVR systems to deliver a fully operational and integrated contact center environment. Managed by the Technology Acquisition Center Nj, the contract mandates strict adherence to cybersecurity certifications, data ownership protocols, and records management compliance. Interested parties should note the response deadline of October 21, 2026, for this effort categorized under NAICS code 518210.

General Info

Subcontract for VA contact center infrastructure engineering, maintenance, and CCaaS platform management.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

NJ

Set-Aside

NONE

Documents

This scope was carved out of 36C10B27Q0035.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DE01--ECO Enterprise Service Desk (ESD) Consolidated Effort - RFI (VA-27-00011677)

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Timeline

PostedOct 7

subcontract

Response DeadlineOct 21

Submission deadline

Response Deadline

10/21/2026, 02:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and manages technical infrastructure for prime contractors on Department of Veterans Affairs (VA) projects. Manages CCI platforms and tooling, evaluates retain-or-replace options, and integrates CCI with Enterprise ITSM and ServiceNow. Utilizes CCaaS platforms and Telephony/IVR systems. Requires cybersecurity certifications and compliance with data ownership and records management. Delivers a fully operational and integrated CCI.

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