Copy of Employee Assistance Program w/ Mobile Tool

The Mississippi State Department of Health (MSDH) is committed to promoting the health and well-being of its workforce, recognizing that employees are the backbone of public health services across the state. MSDH staff face unique challenges, including high-stress environments, emergency response duties, and the emotional demands of serving vulnerable populations. These pressures can impact productivity, morale, and retention if not properly addressed. Currently, MSDH provides Employee Assistance Program (EAP) services to support employees and their families with counseling, work-life resources, and crisis intervention. As the agency looks to renew or enhance these services, the goal is to ensure comprehensive, accessible, and confidential support that meets the evolving needs of a diverse workforce. Key Challenges: High-stress roles and burnout risk among public health professionals. Geographic diversity requiring statewide coverage and virtual access. Need for rapid response during critical incidents and public health emergencies. Ensuring confidentiality and compliance with HIPAA and state regulations. What Would "Hit the Ball Out of the Park": A vendor that offers 24/7 access, multiple service delivery channels (in-person, telephonic, virtual), and robust work-life resources. Strong critical incident response capability with rapid deployment. Data-driven insights through utilization reporting and recommendations for improving employee well-being. Innovative engagement strategies to maximize awareness and participation.