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This Subcontract opportunity from Massachusetts was posted on January 3, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

CRM Platform Implementation & Configuration

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The City of Boston Property Management in Massachusetts is seeking a subcontractor for the implementation and configuration of a scalable CRM platform. This project involves a comprehensive end-to-end deployment focusing on system configuration, the design of operational workflows, and the establishment of case management protocols. A critical component of the engagement is the seamless integration of the CRM with existing municipal platforms to ensure streamlined data flow and efficiency. The solicitation was posted on January 3, 2024, with a response deadline of February 9, 2024. Classified under NAICS code 541511, the contract emphasizes the need for technical expertise in software implementation to modernize the agency's property management and constituent interaction capabilities.

General Info

Agency

Massachusetts → City of Boston Property Management

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00013161.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - CRM System to Support Boston 311 and other Municipal Services

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts → City of Boston Property Management
ContactsNo contacts available
OfficeN/A
Organization / Agency
Massachusetts → City of Boston Property Management
Office AddressN/A
ContactsNo contact information available

Full Description

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End-to-end implementation of a scalable CRM system including configuration, workflow design, case management setup, and integration with municipal platforms.

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Miguel
Hillary
Keith Deutsch
Christine

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